Job Description

Ways of Working -

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Office / Field: Employees are expected to work from the office on all days out

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of their respective base locations.

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About the Team -

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Swiggy Dineout is building India’s largest dining out platform that processes more than 100M

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diners for its partner restaurants across its network for 21000 restaurants in 34 cities and

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growing. We are striving to augment our consumer promise of enabling unparalleled

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convenience by helping diners explore restaurants across all categories - from QSRs, cafes,

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casual dining, premium, fine dining and more and offer the widest range of offers on restaurant

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bills through easy payments on the app. We are on a mission to change the way India dines out.

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If you are a foodie and equally passionate to redefine the experience of dining out, join our team

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to be a part of the Swiggy ride!

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Dineout is present in 34 cities across India and we have partnerships with more than 21,000

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restaurant partners where users can save up to 40% on their dining bills when they pay their

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restaurant bills using the dine out feature on the Swiggy app

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Role Summary -

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The role holder is expected to oversee the onboarding and account management activities on

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the ground regularly. Meet top accounts consistently to understand partner mindset, investment

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appetite, growth goals to grow the business. Resolve queries and objections posed by the

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partners and support the front line in meeting their targets.

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Responsibilities -

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Account & Partner Relationship Management

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● Discuss the P & L of the top restaurant partners to enable them see performance

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opportunities/misses; analyze revenue expectations and investment capability.





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● Structure the commercial understanding between the account and Swiggy for existing

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and new accounts and propose revisions/changes seasonally or when agreed upon.

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● Articulate insights that can help partners in taking necessary corrective actions for growth

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by activating the right growth metrics/levers

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● Meet the competitor's top accounts to gather insights on competitor actions and propose

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counter measure

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Data Interpretation :

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● Track Weekly Account Growth / Degrowth at portfolio /city level and RCA the reasons of it

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● Track performance of Low Counter Share Outlets on the platform & Build plans.

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Interaction with Stakeholders:

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● Interact with partner support (discount change, Restaurant Display page etc.), sales

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operations (competition comparison data, or any ongoing festival data etc.) and finance

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team ( reconciliation of payouts, queries on GST etc, amount not credited to partner

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accounts etc.).

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Functional Competencies:

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● Understand Dine Out offerings and gain clarity of growth levers.

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● Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per

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order (Ads RPO) , Commission Revenue per order and its constituents such as Average

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Order Value (AOV)

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● Knowledge of the partner app features and user interface.

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● Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate

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Understanding of Conversion Funnel -

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Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition

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Desired Skill :

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● Graduate with 4-6 years of field sales experience; Fluency in local language and working

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knowledge of English

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● Good working knowledge and experience of e-commerce activities and all online

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marketing channels

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● Confident, Pleasing, and a go-getter personality

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● Effective communication skills

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● Attitude & Aptitude for Sales

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● Analytical, good Excel skills.

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● The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules

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●Leadership and Influencing skills: Identify, build, and use a wide network of contacts with

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people at all levels, internally and externally. Achieves a valuable result through a well-planned

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approach.

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● Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate

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solutions. Be able to identify opportunities and recommend/influence change to increase

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the effectiveness and success of campaigns.

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● Creativity & Initiative: Demonstrate creativity & originality in your work and have the

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personal drive and initiative to bring about change and help drive the business

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forward.

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"We are an equal opportunity employer and all qualified applicants will receive consideration for

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employment without regards to race, color, religion, sex, disability status, or any other

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characteristic protected by the law"

📌 Assistant Manager- Strategic Account Sales (Mumbai)
🏢 Swiggy
📍 Mumbai