Job Description Customer Support Associate — Klothn Location: Bengaluru
n Employment Type: Full-time
n Experience: 0–2 years
n Compensation: ~₹12,000/month to ~₹20,000/month
About Klothn Kloth is a fashion-tech platform building a faster, smarter, and more interactive way to shop fashion. We combine fashion discovery, AI-powered Tryals (Virtual Try-On), and fast delivery to make the shopping experience more seamless for customers.
n We're looking for a Customer Support Associate who will be the voice of Kloth and take ownership of the customer experience from the first query to complete resolution.
What You'll Don n Handle customer queries across WhatsApp, chat, phone, and other support channels.
n Help customers with orders, deliveries, payments, cancellations, returns, refunds, and product-related queries.
n Assist customers with the Tryals / AI Virtual Try-On experience.
n Respond quickly and accurately while maintaining a friendly and professional tone.
n Take complete ownership of customer issues and follow through until resolution.
n Coordinate with the Operations, Delivery, Product, and Business teams to resolve issues.
n Proactively communicate with customers about delays, order updates, or other issues.
n Identify recurring customer problems and share insights with the internal team.
n Maintain accurate records of customer queries, complaints, and resolutions.
n Help improve FAQs, support processes,



and customer communication templates.
n What We're Looking Forn n 1–2 years of experience in customer support, customer experience, e-commerce, operations, or a similar role.
n Excellent written and verbal communication skills.
n Solid problem-solving and ownership mindset.
n Patient, empathetic, and comfortable handling difficult customer situations.
n Comfortable communicating with customers over WhatsApp and phone.
n Good attention to detail.
n Ability to multitask and prioritize urgent issues.
n Comfortable working in a fast-paced startup environment.
n Basic understanding of mobile apps and e-commerce.
n Positive to Haven n Experience in fashion, D2C, e-commerce, quick commerce, or consumer tech.
n Experience with customer support / CRM tools.
n Experience handling WhatsApp-based customer support.
n Interest in fashion, technology, and AI.
n Why Join Kloth?n n Work at an early-stage fashion-tech startup.
n Work closely with the founders and product team.
n Get hands-on exposure to AI, virtual try-on, e-commerce, and consumer technology.
n Have a direct impact on the product and customer experience.
n Take meaningful ownership from day one.
n Learn and grow in a fast-paced startup environment.
n n If you're someone who genuinely enjoys helping people, solving problems, and making customers happy, we'd love to hear from you.

📌 Customer Support Specialist (Bengaluru)
🏢 Kloth
📍 Bengaluru