Job Description

Operations Excellence Manager - Biorev Studios | In-office (Mohali Sector 67)

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Experience-7-12 Years

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Location: Mohali Sector 67, India

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Shift: 6:00pm - 3:00am IST

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Working Days: Mon - Fri

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We are looking for an entrepreneurial and execution-focused Business Operations Leader who can establish, build, and scale a high-performing operations function for our growing HVAC business.

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The role requires someone capable of creating operational frameworks, implementing technology-driven solutions, building high-performing teams, and driving business growth through operational excellence.

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This position is ideal for professionals who enjoy building businesses rather than simply managing day-to-day operations.

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Key Responsibilities:

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Business Operations Leadership

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- Build and establish operational frameworks for a rapidly growing service business.
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- Develop scalable operating models that support business growth.
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- Define operational standards, governance mechanisms, and performance expectations.
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- Drive operational efficiency while maintaining exceptional customer experience.
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- Partner with leadership to translate strategic objectives into operational execution.
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- Identify opportunities for growth, efficiency, and organizational improvement.
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Process Design & Operational Excellence

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- Design, document, and implement SOPs, workflows, and operational playbooks.
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- Standardize business processes to improve consistency, quality, and scalability.
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- Identify process gaps and implement practical, long-term solutions.
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- Drive continuous improvement initiatives across multiple business functions.
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- Build systems that improve productivity, accountability, and operational visibility.
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- Ensure operational compliance with internal quality standards.
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Business Transformation & Technology

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- Lead operational transformation initiatives across the organization.
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- Identify opportunities for automation and digital enablement.
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- Work closely with CRM and technology teams to improve workflows and business systems.
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- Champion technology adoption across operational teams.
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- Leverage business intelligence and analytics to support decision-making.
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- Promote innovation through process and system enhancements.
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Team Leadership & Capability Building

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- Build, mentor, and develop high-performing operational teams.
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- Create a performance-driven and collaborative work environment.
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- Conduct coaching, mentoring, and leadership development initiatives.
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- Build leadership capabilities within the team through structured development plans.
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- Recruit and onboard talent aligned with organizational values and business objectives.
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- Foster a culture of ownership, accountability, transparency, and continuous learning.
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Customer & Service Operations

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- Ensure seamless delivery of customer operations across the business.
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- Resolve complex customer and operational challenges effectively.
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- Build customer-centric operational processes that enhance service quality.
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- Collaborate with Sales, Dispatch, Customer Service, and Field Operations teams to ensure smooth execution.
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- Drive improvements that enhance both customer satisfaction and operational efficiency.
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Performance Management & Business Analytics

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- Establish meaningful KPIs and operational performance metrics.
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- Monitor business performance using dashboards and analytics.
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- Present operational reviews and business insights to senior leadership.
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- Use data to identify trends, risks, and opportunities for improvement.
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- Ensure operational objectives align with organizational goals and growth plans.
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Cross-Functional Leadership

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- Work closely with Technology, HR, Finance, Sales, Marketing, Customer Success, and Field Operations teams.
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- Lead strategic projects involving multiple business functions.
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- Drive organizational alignment through effective communication and collaboration.
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- Ensure operational readiness for new business initiatives and service offerings.
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Required Skills & Competencies

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- Strong business operations and operational leadership experience.
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- Demonstrated ability to build and scale business functions.
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- Excellent understanding of process design, process improvement, and operational excellence.
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- Experience leading organizational change and business transformation initiatives.
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- Robust business acumen with strategic thinking and execution capabilities.
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- Excellent leadership, coaching, and stakeholder management skills.
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- Strong analytical and problem-solving abilities.
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- Experience working with AI tools, CRM platforms, workflow automation, and business systems.
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- High proficiency in Microsoft Excel, reporting tools, and business analytics.
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- Ability to influence teams across multiple departments.
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- High level of ownership, professionalism, and integrity.
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If interested, please apply with your updated CV on [email protected]

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#Hiring #BusinessOperations #OperationsJobs #OperationsManagement #CareerOpportunity

📌 Business Process Lead (Sahibzada Ajit Singh Nagar)
🏢 Biorev Studios | 3D Rendering Studio
📍 Sahibzada Ajit Singh Nagar