Remote: Hybrid

We are seeking a talented individual to join our Insurance Operations team at MMA (Marsh McLennan Agency), a Marsh business. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.Deputy Manager – Insurance OperationsThis role provides strong exposure to complex and varied insurance processing, with transparent scope to deepen overall insurance knowledge and strengthen client management skills. As part of onboarding, the new colleague will receive business insights, detailed process and system training, and clarity on roles, responsibilities, and stakeholder expectations to enable success; the expected ramp-up is to understand the role well within 30 days, become competent and comfortable with processes/systems by 60 days, and independently manage work processing with limited support by 90 days.We will count on you to:Process and Client Management:Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.e. campus and professionals from either insurance sector or different industry – ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycleBe an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings providedEnsure adherence to monthly tests to evaluate colleagues a regular intervalsIdentify best practices that are followed across the industry and tailor them as per our needsSupports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.Develop and identify problem areas in process and develop preventive measuresDetermines best method and channel to address various training needs.Ensure adherence to performance matrixDrive team performance and delivery quality resultsMaintain business SLA and quality needs of the processEnsure adherence of self and team to RTO expectationHighlight process challenges in a timely mannerCompliance, Regulatory and Procedural ResponsibilitiesEnsure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the companyAppropriate usage of Marsh Speciality's systems to monitor, record and retain informationDemonstrate clear understanding of regulatory requirementsProactively ensures compliance with regulatory and risks frameworkAdheres to policies, guidelines and operating proceduresKeeps own knowledge and expertise up to date and relevantIdentifies and evaluates risks appropriately. Recognises how own actions impact on complianceShould be comfortable with 6.30 pm – 3.30 amWhat you need to have:2+ years of experience in leading team and people managementGeneral Insurance experienceBI-Certificates, policy review, Loss Run/Summary, claims & endorsement.Preferable Property & CasualtyEmployee Health & BenefitsExcellent communication skillsGood Facilitation skillsPossess problem solving skills and reasoning abilityAbility to adapt quicklyIdeate and identify opportunitiesWhat makes you stand out?Excellent Program Management skillsExperience in designing development programsHigh expertise in facilitating development programsHigh attention to detailEngaging with crowd and identifying areas where assistance is requiredBeing competent in one of the Marsh US processesAny Insurance related certificationWhy join our team?We help you be your best through professional development opportunities,



engaging work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh McLennan Agency is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh McLennan Agency, visit marshmma.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

📌 Deputy Manager - Insurance Operations (Faridabad)
🏢 Marsh
📍 Faridabad