Job Description

Client Relationship Manager

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TECEZE Chennai, Tamil Nadu, India (On-site)

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Job Title: Key Account Manager/ Client Relationship Manager

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Location: Chennai, Bangalore, Pune, Mumbai

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About Teceze

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Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.

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Key Responsibilities:

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Client Relationship Management:

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- Serve as the main point of contact for assigned clients, ensuring seamless communication and collaboration.
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- Build and maintain strong, long-term relationships with key stakeholders within the client's organization.
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- Conduct regular client meetings to understand their needs, challenges, and feedback. Address client concerns and ensure resolution in a timely and professional manner.
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Managing Day-to-Day Client Requests:

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- Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards.
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- Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports.
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Revenue Growth and Account Expansion:

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- Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services.
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- Develop and present tailored proposals and service enhancements to meet client objectives.
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- Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify recent projects or technology requirements.
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Strategic Account Planning

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- Develop account plans that align with the client's business goals and IT strategy.
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- Monitor and analyze account performance, identifying areas for improvement.
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- Maintain a deep understanding of the client's industry trends, challenges, and emerging opportunities.
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Upselling and Promotion of IT Services:

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- Proactively recommend relevant IT services and solutions that align with the client's needs. Conduct product demonstrations, presentations, and workshops as needed.
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- Stay updated on the organization's service offerings, ensuring alignment with client opportunities.
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- Support marketing initiatives by introducing clients to new solutions, promotions, or events.
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Reporting and Documentation:

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- Prepare regular performance and account management reports for both internal and client review.
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- Maintain detailed records of client interactions, feedback, and account progress in CRM systems.
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- Provide insights and updates to senior management on account growth and challenges.
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Required Qualifications:

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- Bachelor's degree in IT, Business Administration, or a related field.
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- 5+ years of experience in client relationship management within the IT services industry.
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Key Skills:

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- Strong interpersonal and communication skills.
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- Excellent problem-solving and negotiation abilities.
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- Proficiency in CRM tools (e.g., Salesforce, Zoho CRM).
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- Basic understanding of IT services and solutions, such as Managed Services, Cloud Solutions, and IT Infrastructure.
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- Ability to manage multiple clients and prioritize tasks effectively.
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- Strong analytical skills to monitor account performance and identify growth opportunities.
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Key Performance Indicators (KPIs):

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- Client satisfaction and retention rate.
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- Revenue growth from assigned accounts.
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- Percentage of upsell/cross-sell opportunities converted.
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- Timely resolution of client requests and adherence to SLAs. Frequency of client engagement and feedback sessions
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📌 Client Relationship Manager (Tamil Nadu)
🏢 TECEZE
📍 Tamil Nadu