Job Description

Program Operations Consultant (6-Month Contract)

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Location: Marol, Andheri East, Mumbai (Hybrid)

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Stipend: ₹25,000 per month

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Duration: 6 Months

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About upGrad

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upGrad is one of Asia's leading online higher education and lifelong learning companies, offering industry-relevant programs across Data Science, Technology, Product Management, Digital Marketing, and more. We are committed to helping learners achieve tangible career growth through immersive and innovative learning experiences.

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Role Overview

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We are looking for a detail-oriented and proactive Program Operations Consultant to join our Program Operations team. This role offers an excellent opportunity to gain hands-on experience in website management, content operations, quality assurance, stakeholder management, and project coordination while contributing to impactful learning programs.

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Key Responsibilities

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Website Management

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- Create and maintain website pages and landing pages using HubSpot or similar CMS platforms.
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- Ensure timely updates and accuracy of website content.
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Content Quality Control

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- Perform grammar, language, and formatting checks on website content.
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- Ensure consistency and alignment with brand guidelines.
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Quality Audits

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- Conduct end-to-end audits of program and operational information.
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- Identify and rectify inconsistencies or errors.
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User Experience Testing

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- Test website journeys and program flows.
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- Flag issues and coordinate with relevant teams for resolution.
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Program Collaterals

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- Create and maintain brochures, emails, offer letters, and other program-related assets.
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- Ensure all collaterals are accurate and updated.
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Email Campaign Management

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- Create and manage email templates and campaigns.
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- Maintain consistency across communication channels.
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Program Launch Support

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- Assist in the successful launch of new programs.
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- Coordinate with cross-functional teams to ensure readiness of all required assets.
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Stakeholder Coordination

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- Collaborate with Product, Tech, Marketing, and Operations teams.
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- Provide support for product and technology-related queries.
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Eligibility Criteria

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- Graduate in any discipline.
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- Strong interest in Operations, Project Management, Product Operations, or Program Management.
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- Excellent written and verbal communication skills.
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- Strong attention to detail and organizational skills.
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- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
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- Ability to manage multiple tasks in a fast-paced environment.
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- Familiarity with HubSpot or other CMS platforms is a plus.
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Preferred Skills

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- Program Operations
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- Project Coordination
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- Stakeholder Management
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- Content Management
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- Quality Assurance
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- HubSpot / CMS
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- Microsoft Excel
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- Process Management
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- Attention to Detail
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- Communication Skills
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What You'll Gain

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- Exposure to Program Operations and Project Management.
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- Prospect to work with cross-functional teams.
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- Hands-on experience with content management and process optimization.
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- A dynamic and fast-paced work environment focused on learning and growth.
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Experience: Freshers & candidates with up to 2 years of experience can apply.

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Job Function: Operations | Project Coordination | Program Management | Business Operations

📌 Program Operations Consultant - upGrad International (Mumbai)
🏢 upGrad International
📍 Mumbai