Job Description

Position: Operations Manager – AML/KYC International Process

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Location: Chennai

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Shift: Rotational Shifts (24/7 Operations)

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Employment Type: Full-Time

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Job Summary

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We are seeking an experienced Operations Manager to lead and manage AML/KYC operations for international banking and financial services clients. The ideal candidate will be responsible for driving operational excellence, ensuring regulatory compliance, managing stakeholder relationships, and leading high-performing teams within a quick-paced environment.

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Key Responsibilities

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Operations Management

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- Manage end-to-end AML/KYC operations, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Remediation, and Screening processes.
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- Ensure compliance with global AML regulations, KYC requirements, and internal policies.
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- Monitor productivity, quality, SLA adherence, and operational performance metrics.
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- Drive continuous process improvement initiatives to enhance efficiency and customer experience.
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- Identify operational risks and implement corrective and preventive actions.
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Team Leadership

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- Lead, mentor, and develop Team Leaders and Analysts.
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- Conduct regular performance reviews, coaching sessions, and succession planning activities.
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- Foster a culture of accountability, collaboration, and continuous learning.
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- Manage workforce planning, resource allocation, and capacity management.
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Compliance & Risk Management

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- Ensure adherence to AML, KYC, Sanctions Screening, and Anti-Financial Crime regulations.
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- Support internal and external audits and regulatory reviews.
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- Escalate high-risk cases and compliance concerns appropriately.
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- Maintain strong controls to mitigate operational and regulatory risks.
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Stakeholder Management

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- Serve as the primary point of contact for clients and senior management.
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- Present operational performance, MIS reports, and business insights to stakeholders.
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- Collaborate with compliance, quality, training, and technology teams to achieve business objectives.
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Reporting & Governance

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- Prepare and analyze operational dashboards and management reports.
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- Track key performance indicators (KPIs), quality metrics, and compliance measures.
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- Drive governance meetings and action plans for performance improvement.
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Required Qualifications

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- Bachelor's degree in Business, Finance, Commerce, Banking, or related field.
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- 8–12 years of experience in AML/KYC operations with at least 3–5 years in people management.
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- Strong understanding of AML regulations, KYC/CDD/EDD, sanctions screening, and financial crime compliance.
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- Experience managing large teams within a BPO, Shared Services, Banking Operations, or Financial Services environment.
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- Excellent analytical, stakeholder management, and problem-solving skills.
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Preferred Qualifications

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- CAMS, ICA, ACAMS, or equivalent AML certification.
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- Experience working with international banking clients.
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- Exposure to Lean Six Sigma or process improvement methodologies.
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Key Skills

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- AML/KYC Operations
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- CDD & EDD Reviews
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- Transaction Monitoring
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- Sanctions & PEP Screening
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- Regulatory Compliance
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- Team Management
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- Stakeholder Management
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- Performance & SLA Management
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- Risk Assessment
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- Process Improvement
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- Reporting & MIS
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Location: Chennai

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Shift Requirement: Willingness to work in rotational shifts, including weekends and public holidays as per business requirements

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Apply by sharing your resume on - [email protected] or contact on (phone hidden)

📌 Operations Manager- AML KYC (Tamil Nadu)
🏢 TP
📍 Tamil Nadu