Job Description

Who are we?

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Superset is India's largest University Recruitment Platform - a placement automation tool for

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universities and a digital campus hiring platform for employers. Our team is dedicated towards

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leveraging the technology to solve all the challenges and problems you could think of during a

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typical placement season.

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Location - Bangalore

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What will you do?

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As an ACSM at Superset, you'll be responsible for handling our university clients/customers,

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handholding during initial on-site implementation of the software platform and building long-term

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relationships with them.

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We need help with:

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● Managing multiple stakeholders and understanding their respective business needs

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throughout the customer lifecycle,

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● Providing good customer experience by ensuring that Superset is successfully and

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smoothly rolled out to the customer - provide software platform training to placements

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staff and help them set-up the platform,

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● Handling escalations and ensuring long term working relationship with the respective

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university POCs,

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● You'll be required to help potential clients with respect to the platform use, best

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practices, and promote adoption,

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● Keeping a track of adoption metrics to preempt churn rate and managing renewals.

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This is a role with huge responsibility as you would be entrusted with customer success and student

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adoption.

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Requirements | You'll be a great addition to the team if:

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● You have 1+ years of experience in account management/customer

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success/client-facing role/operations,

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● You have excellent communication abilities including the ability to listen, understand,

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assist rightly to the clients,

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● You understand that maintaining relations is more about understanding people's psyche

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than just providing feature resolutions,

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● You are passionate about product craftsmanship and care about great customer

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experience,

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● Your experience working with cross-functional teams in a SaaS or a software company

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would be an added advantage.

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How can Superset help you on your journey?

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● Two things are well ingrained in our culture:

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○ We need people to take ownership = we don't micromanage/follow-up on our

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people because we trust them to deliver the best work possible

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○ We ensure to provide resources and remove bottlenecks that deter our people

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from delivering the best of their work

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● If you're at a stage in life where you are looking for challenges, you're at the right place,

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● We're a team of proactive, versatile, independent and collaborative mindsets. We

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provide the liberty to experiment and be creative wherever necessary, and get things

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done,

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● We understand that making mistakes comes in handy when you're growing in your

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career. As long as you're learning from your mistakes, you'll fit well with us,

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● Our people have the freedom to approach, own, and solve problems creatively,

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● Our customers rely on our products to do their most key work, which means they

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rely on us to build things the right way,

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● We're inclusive of a product team who is always listening, deliberating, and delivering.

📌 Associate Customer Success Manager (Bengaluru)
🏢 Superset
📍 Bengaluru