Job Description

Primary Purpose of Role:

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Operations Executive – West reports solid line to the India Operations Manager; he/she has a daily work relationship to the RGM (Regional General Manager), Channel partners and End Customers.

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This role is responsible for providing Sales support to the region and enable the Regional General Manager to achieve and exceed their sales targets and business objectives.

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He/she ensures quality execution for the Country Operations Processes and needs to interface with the local Sales team, Vertical Managers, Corporate team, Supply Chain & Logistics, Regulatory, Service Operations and the Shared Service Center in Mumbai to ensure efficient and timely handling of our Lead to Order processes of the region he/ she works for.

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Job Responsibilities -

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Sales Operations:

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- Collaborate closely with Regional General Managers to help them achieve and surpass sales targets.
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- Support the Sales team including order processing (C4C), business case preparation, approvals as per matrix and ensuring compliance across all stages
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- Maintain audit related documents for compliance, with zero non-conformities in business operations
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- Liaise with Finance, COS, and Logistics teams to facilitate timely payments, stocks, billing, dispatch, delivery, and product returns.
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- Support Sales and Channel Partners with tender related documents and activities
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- Provide end-to-end support for orders secured through tender processes.
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Channel Management & OEM Support:

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- Serve as the primary point of contact for Channel Partners, End Customers and OEMs, assisting with their orders, queries, and operational needs.
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- Facilitate the Channel recruitment and termination processes in accordance with corporate guidelines.
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- Track and monitor the Channel Partner onboarding journey.
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- Oversee the renewal process of Channel and OEM Contracts to ensure timely compliance.
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- Coordinate Quarterly Business Reviews (QBRs) and Partnership Plans with Channel Partners.
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- Manage communication rollouts to Channel Partners as needed.
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- Support Channel Partners with Due Diligence Questionnaires (DDQ) and Anti-Corruption & Bribery (ACAB) checks.
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Analytical Support:

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- Creating Business Dashboards.
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- Day-to-day reporting.
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- Pricing and price analysis.
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- Designing & driving processes
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Tool Adoption & Business Process Support:

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- Work alongside the India Operations Manager to implement and improve various business processes.
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- Maintain SAP data including master data, customer account creation, and E-shop management.
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- Ensure smooth usage & troubleshooting support for apps like C4C, BMI, GeM , SAP, Contract Max, & Evolve.
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Project management:

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- Handle specific projects as identified by Operations Manager for Business Growth, improving Sales effectiveness and driving productivity
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Required Education, Experience & Skills:

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- Minimum 2-3 years of previous similar work experience
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- Excellent communication skills on all levels
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- Self-Initiator
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- Strong Analytical Skills
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- Ability to plan, organize and prioritize work
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- Excellent Excel Skills
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- Robust project management skills
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- Good problem-solving skills
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- Excellent communication, presentation and relationship skills
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- Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources.
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- Able to work without close supervision
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- Strong team-player and driver (particularly across a virtual network)
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📌 Operations Executive - West (Mumbai)
🏢 carestream health india
📍 Mumbai