About WNSWNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including
Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics .WNS has a solid presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.
Job SummaryWNS is hiring experienced
GDS Travel Professionals for a
US Travel Voice Process in Gurgaon. The ideal candidate should have a minimum of
2 years of relevant travel experience with hands-on expertise in
Amadeus or Sabre GDS and strong knowledge of airline reservations and ticketing.Candidates with strong end-to-end GDS knowledge, including
PNR creation, booking, ticketing, refunds, cancellations, exchanges and reissues , will be preferred.
Key ResponsibilitiesHandle customer calls related to
US travel bookings and reservations .Create, modify and manage
PNRs using GDS systems.Handle flight booking and ticketing activities.Process cancellations and refunds as per applicable guidelines.Handle ticket exchanges and reissues accurately.Resolve customer queries related to flight bookings and reservations.Provide accurate and timely solutions while maintaining high customer service standards.Maintain accuracy and compliance while processing travel transactions.Achieve defined quality, productivity and customer satisfaction targets.Work effectively in a
24/7 rotational shift environment .
Required Skills & QualificationsMinimum
2 years of experience in Travel / GDS .Hands-on experience with
Amadeus or Sabre .Robust knowledge of
GDS and airline reservation systems .Good understanding of:PNR Creation & ManagementFlight BookingTicket IssuanceRefundsCancellationsExchangesReissuesExcellent verbal and written communication skills .Strong customer-handling and problem-solving abilities.Comfortable working in a
24/7 rotational shift environment .Minimum
Graduate qualification.Candidates with
US Travel / International Travel / B2B Travel experience will be preferred.