Job Description

Job Purpose

n

To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.

n

Key Responsibilities:

n

n
- Manage Ocean Export operations across all branches in the assigned region.
n
- Ensure timely and accurate shipment execution, documentation, billing, and file closure.
n
- Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
n
- Drive process standardization, SOP compliance, and continuous improvement.
n
- Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
n
- Handle critical customer escalations and ensure timely resolution of service issues.
n
- Work closely with Sales and KAM teams to support customer retention and business growth.
n
- Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
n
- Provide regular operational MIS and performance updates to Senior Management.
n

n

Cualifications & Experience:

n

n




- Graduate in any discipline; qualification in Logistics/Supply Chain/International Trade will be an advantage.
n
- 6–10 years of relevant experience in Ocean Export Operations, preferably within a freight forwarding.
n
- Strong knowledge of ocean export documentation and shipping processes.
n
- Good understanding of shipping lines, Incoterms, BL procedures, and export compliance.
n
- Prior experience in team handling and operational supervision is preferred.
n

n

Core Competencies:

n

n
- Strong operational and problem-solving skills.
n
- Customer-focused approach.
n
- Team leadership and people-management skills.
n
- Excellent coordination and communication skills.
n
- Ability to work under pressure and manage multiple shipments simultaneously.
n
- Solid attention to detail and process orientation.
n
- Good working knowledge of MS Office and freight forwarding systems.
n

📌 Deputy Manager - Ocean Export Operations (Mumbai)
🏢 Savino Del Bene
📍 Mumbai