Job Description About us Tasks Expert is a managed virtual assistant company serving clients across the US, UK, UAE, Canada and Australia. Our support team is the first voice clients hear — and often the reason they stay. Role snapshot - Location: Remote (India) / Kalyan office optional - Duration: 3 months - Commitment: 20–25 hrs/week - Shift: Partial overlap with US/UK hours required - Type: Unpaid learning internship — certificate, LOR, and PPO for top performers What you'll do - Respond to client queries over email, WhatsApp and live chat - Log,
track and follow up on tickets until they're actually closed - Coordinate between clients and the VAs assigned to them - Handle onboarding questions for new clients on the Tasks Expert 2.0 portal - Maintain the FAQ/help documentation as new issues come up - Flag recurring problems to the operations team instead of just patching them You should have - Explicit written and spoken English — this is the core requirement - Patience and a calm tone under pressure - Basic comfort with Google Workspace, WhatsApp Business, and any CRM/helpdesk tool - Reliable internet, laptop, and a quiet space for calls - Willingness to work across time zones Good to have - Prior BPO, chat support, or client-facing experience - Exposure to helpdesk tools (Freshdesk, Zendesk, HubSpot) - A second language What you get - Internship completion certificate - Letter of recommendation based on performance - Direct training from our operations leadership - Pre-placement offer for consistent performers - Real exposure to international clients — not scripted call-centre work ---