At Narayani Vastra, we believe customer experience is as important as the product itself. We’re looking for a proactive, customer-focused Customer Relationship Manager (CRM) to become the voice of our brand and ensure every customer interaction feels seamless, warm, and memorable.
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If you enjoy solving problems, communicating with people, and creating exceptional customer journeys — we’d love to hear from you.
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Key Responsibilities
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* Handle customer queries across multiple channels including:
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* Instagram DMs
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* WhatsApp
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* Emails
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* Provide timely, professional, and empathetic customer support.
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* Assist customers with order-related concerns and product queries.
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* Manage returns and exchange requests end-to-end.
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* Coordinate internally with operations and fulfillment teams to ensure smooth issue resolution.
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* Maintain customer communication records and follow up where required.
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* Ensure a high standard of customer satisfaction and brand experience.
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* Identify recurring customer concerns and share actionable feedback with the team.
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What We’re Looking For
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* Excellent written and verbal communication skills.
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* Strong customer service and problem-solving abilities.