Territory Service Representative (Baroda Warehouse) - Operations. Reports To: Inbound Shift In-charge / Outbound Shift In-charge (as applicable). Location: Branch / Service Centre (Location Agnostic). Travel Required: 25% - 50% - 75%.

Position Overview

The Territory Service Representative (TSR) - Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism. Operating as the face of Blue Dart on the ground, the role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance and adherence to operational procedures. The TSR works closely with the Shift In-charge and branch operations team to ensure service commitments are consistently achieved while maintaining the highest standards of safety, customer service and operational discipline. Job Purpose: To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Darts operational standards, safety requirements and service commitments.

Responsibilities

- Pickup and delivery operations: Perform timely pickup and delivery of customer shipments within the assigned route or territory.
- Pickup and delivery operations: Ensure all shipments are delivered within committed service timelines.
- Delivery verification: Verify shipment details before pickup and delivery.
- Handling: Handle shipments carefully to prevent damage or loss.
- Productivity: Maintain delivery productivity and route efficiency.
- Customer service excellence: Serve as the face of Blue Dart during every customer interaction.
- Customer service excellence: Maintain courteous, professional and customer-centric behaviour at all times.
- Customer service excellence: Resolve basic customer queries during pickups and deliveries.
- Customer service excellence: Escalate customer concerns or operational exceptions promptly.
- Customer service excellence: Maintain high standards of grooming, behaviour and professionalism.
- COD Documentation Management: Collect Cash on Delivery (COD) payments wherever applicable.
- COD Documentation Management: Ensure accurate cash handling and timely remittance as per company procedures.
- COD Documentation Management: Obtain Proof of Delivery (POD),



customer acknowledgements and required shipment documentation.
- COD Documentation Management: Ensure documentation accuracy and compliance with operational procedures.
- COD Documentation Management: Report discrepancies immediately.
- Operational Compliance: Scan shipments accurately using handheld devices or approved digital platforms.
- Operational Compliance: Ensure shipment status updates are completed in real time.
- Operational Compliance: Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.
- Operational Compliance: Adhere to company policies relating to shipment handling, documentation and customer interaction.
- Operational Compliance: Support operational requirements during peak business periods.
- Safety Security: Follow all road safety guidelines while operating company or personal vehicles.
- Safety Security: Ensure safe handling and security of customer shipments throughout transit.
- Safety Security: Wear the prescribed company uniform and personal protective equipment wherever applicable.
- Safety Security: Report accidents, incidents or unsafe conditions immediately.
- Safety Security: Protect company assets and customer property.
- Vehicle Asset Responsibility: Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.
- Vehicle Asset Responsibility: Ensure all statutory vehicle documents remain valid.
- Vehicle Asset Responsibility: Maintain cleanliness and basic upkeep of the vehicle.
- Vehicle Asset Responsibility: Report maintenance requirements promptly.
- Workplace Discipline Brand Representation: Maintain high standards of personal grooming, hygiene and professional appearance.
- Workplace Discipline Brand Representation: Wear the prescribed Blue Dart uniform and identity card while on duty.
- Workplace Discipline Brand Representation: Demonstrate discipline, punctuality and professionalism at all times.
- Workplace Discipline Brand Representation: Follow workplace rules, operational discipline and company policies.
- Workplace Discipline Brand Representation: Represent the Blue Dart brand positively through behaviour,



teamwork and commitment to service excellence.
- Team Collaboration: Work closely with Shift In-charges and branch operations teams.
- Team Collaboration: Support colleagues during operational contingencies.
- Team Collaboration: Participate in operational briefings and safety meetings.
- Team Collaboration: Contribute towards achieving branch productivity and service goals.

Qualifications and Experience

- Education: Minimum 10th Standard Pass. Higher educational qualifications will be an added advantage.
- Experience: Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations.
- Experience: Experience in pickup and delivery operations will be an added advantage.
- Eligibility Requirements: Minimum age 18 years.
- Eligibility Requirements: Valid Two-Wheeler or Four-Wheeler Driving Licence.
- Eligibility Requirements: Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.
- Eligibility Requirements: Physically fit to perform field operations.
- Eligibility Requirements: Willingness to work across shifts, weekends and holidays based on business requirements.

Skills & Capabilities

Technical Skills

- Pickup Delivery Operations
- Shipment Handling
- Cash Collection (COD)
- Proof of Delivery (POD)
- Mobile Device / Scanner Usage
- Route Familiarity
- Basic Computer Mobile Application Skills
- Basic English Reading Understanding

Key Competencies

- Customer Focus
- Integrity
- Reliability
- Safety Consciousness
- Teamwork
- Discipline
- Time Management
- Accountability
- Positive Attitude
- Professional Appearance

Key Performance Indicators

- Delivery and pickup performance
- On-time delivery
- Pickup adherence
- Delivery productivity
- Service quality
- First attempt delivery
- Shipment handling accuracy
- Customer satisfaction
- COD documentation
- COD collection accuracy
- POD completion
- Zero documentation errors
- Safety compliance
- Protected driving
- SOP adherence
- Uniform grooming compliance
- Operational productivity
- Shipments delivered/picked up
- Scanner compliance
- Route efficiency

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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