Job Description
Walk-In Drive for International Voice Process Fresher HCL Tech
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Profile - Voice, customer service.
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HCL Tech Hiring for US/UK Voice Process 06 May 2026 to 08 May 2026 Walk in directly.
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Designation: Customer Care Representative-Freshers
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Any Grad/UG can apply (No Regular Students / No Law Graduate)
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B.tech, MTech, BCA and MCA is not eligible.
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Interview Location: - HCL Technologies: -
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A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
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Nearest Metro station Noida Sector 59
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Work Location: Noida Sec 144/ Noida 126
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Two Ways Cabs Available
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Walk-in Date- 06 May 2026 to 08 May 2026
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Timing- 11am-2pm
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Job Description - Customer Service Executive - Fresher
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Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
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Work Experience & Qualification criteria:
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- Excellent communication skills - both verbal and written - with a qualified telephone etiquette
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- Helpful, empathetic, and enthusiastic about customer service
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- Freshers in US/UK Inbound calling preferably in Banking domain
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Job Description
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- Answer all inbound queries as per call flow procedure.
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- Adherence to process to ensure high quality and customer service.
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- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
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- Break schedule adherence.
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- Involvement in motivational activities, implementing feedback given during monitoring sessions.
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- Updating various logs like escalation log, complaint tracker etc.
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- Ensuring data security - proprietary data of customers
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Please don't carry laptop while coming for interview
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Contact Person- Urmika Shah Mehta
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[email protected]
📌 HCL Tech Walk-in- Fresher International Voice Role 06 May 2026 to 08 May 2026 (Noida)
🏢 HCLTech
📍 Noida