nn
- Passionate for security
n
- Hands-on experience with Security products and technology
n
- Strong people management skills
n
- Possess customer centric approach with empathy
n
- Managed Network and Security "24x7" support experience on global large-scale networks
n
- Strong communication, presentation and customer handling skills
n
- Ability to offer technical and experience-based advice to executives, colleagues and subordinates
n
- Proven ability on security automation
n
- Technical expertise in multi-vendor environment
n
- Firewall: Palo Alto, Fortinet, Checkpoint
n
- VPN: SSL VPN Global Protect, Cisco Anyconnect
n
- SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
n
- NAC: Aruba Transparent Pass, Cisco ISE
n
- Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
n
- SIEM
n
nn
- RESPONSIBILITIES
n
nn
- Manage Security Operations Center 24x7
n
- Security Device Management for global enterprise large scale customer
n
- Manage team of Security Engineers
n
- Handle Incident, Problem and Change Management as per ITIL framework
n
- Handle technical escalations
n
- Manage ticket queue, participate in Severity 1 and Severity 2 tickets
n
- Create Service Improvement Program
n
- Create and Present Root Cause Report for security incident
n
- Act as point of contact for large clients
n
- Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
n
- Lead Patch Management process on all Security devices
n
- Act as lead for Security Incidents and owner for investigation as well as follow-up actions
n
- Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
n
- Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
n
- Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
n
- Mentor and conduct training programs
n
- Create and present annual evaluations, performance development plans and KRAs
n
- Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
n
nn
- TRAINING AND CERTIFICATION
n
nn
- PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH
n
nn
- EXPERIENCE
n
nn
- Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment
n
nn
- EDUCATION
n
nn
- Bachelor in Engineering - Computers/Electronics/Communication or related field
n
- Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
n