Job Description Key Responsibilities: n n Claims Processing & Adjudication: n n n Efficiently process and adjudicate India-specific and global perks claims, ensuring accuracy and compliance with policies. n Validate claims documentation, including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regions n Identify discrepancies in claims and ensure timely resolutions in line with company guidelines n Experience in similar claim processing is a must n Knowledge and working experience of Darwin and Workday is a plus n Knowledge of ticket management tools like SNOW is a Plus. n n n Stakeholder Engagement: n n n Collaborate with global stakeholders to align claims processing practices with global standards. n Communicate effectively with internal teams, external vendors, and claimants to ensure smooth claim management. n n n SLA & KPI Management: n n n Demonstrate a strong understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). n Consistently meet or exceed SLA requirements for claims processing while maintaining high-quality standards. n n n Policy Adherence & Process Improvement: n n n Ensure adherence to company policies, local regulations, and international best practices in claims management. n Proactively identify and recommend process improvements to enhance efficiency and accuracy.
n n Qualification & Skillset: n n Graduate and specialization in Human resources n 5–6 years of experience in India / Global claims processing and adjudication. n Strong understanding of various types of claims, advances , reimbursements and benefits eligible for claims n Expertise in verifying and validating claim-related documents. n Exceptional command of English, with the ability to communicate fluently and professionally. n Attention to detail n Proven experience collaborating with global stakeholders across regions. n Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them. n n Key Skills: n n Proficiency in Italian Language (written and verbal) n Claims Processing experience including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regions n Knowledge of Darwin and Workday tool – is an advantage n Documentation Validation n Global Stakeholder Management n Process Improvement and Compliance n SLA & KPI Adherence n Excellent Communication and Analytical Skills n n Working Conditions: n n Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery n Work from Office (No work from home) n Agile to extended work hours when needed to meet deadlines without prompting. n