Job Description

Hi Folks,

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We are hiring for the below role with leading Bank.

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Retention – Customer Care Associate (CCA)

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Job Title: Customer Care Associate – Retention

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Location: Secunderabad

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Shift Time-9.30am to 6.30pm

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Week Off- 6days working with Sunday fixed off

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CTC: Up to ₹4.5 LPA

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Need Graduate with min 1 year of experience in outbound sales from Banking domain.

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Job Overview

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We are looking for Customer Care Associates for its Retention team . The candidate will be responsible for handling customer interactions through both inbound and outbound calls , resolving customer concerns, and supporting customer retention.

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Key Responsibilities

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- Handle both inbound and outbound customer calls .
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- Interact with customers professionally in Hindi and English .
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- Understand customer concerns and provide suitable solutions.
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- Focus on customer retention and prevent customer churn.
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- Handle outbound sales/retention calls and achieve assigned targets.
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- Maintain accurate customer records and update details in Excel/system.
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- Ensure a high level of customer satisfaction and service quality.
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Candidate Requirements

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- Experience in core outbound sales is mandatory.
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- Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred.
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- Excellent communication skills in English and Hindi .
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- Fluency in English & Hindi is mandatory .
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- Candidate should know any one regional language .
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- Good knowledge of MS Excel .
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- Should be comfortable handling both inbound and outbound calls .
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- Robust convincing, negotiation and customer-handling skills.
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- Target-oriented and customer-focused approach.
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Preferred Background

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Candidates with experience in:

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- VRM / Virtual Relationship Management
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- Credit Card Sales
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- Insurance Sales
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- Banking Sales
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- Outbound Tele-sales
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- Customer Retention
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Interested candidates please share your updated resume on [email protected]

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📌 Urgent hiring for for Customer Care Associate/Loc-Secunderabad/WFO/NeedGraduate with1+yrs of exp int (Hyderabad)
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 Hyderabad