To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
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Roles and Responsibilities:
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- Building and maintaining relationships with clients and key personnel within their company.
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- Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
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- Conducting business reviews to ensure clients are satisfied with their products and services.
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- Attending meetings with clients inside and outside their offices to build better relationships with them.
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- Achieving client relationship targets and KPI's as set by the team lead.
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- Liaising with internal departments to ensure client needs are fulfilled effectively.
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- Escalating and resolving areas of concern as raised by clients.
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- Carrying out client satisfaction surveys and reviews.
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- Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
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Mandatory Qualifications:
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- 1-2 years of relevant experience in Key accont management/farming
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- Relevant experience in Key Account Management/Sales in the B2B space.
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- Knowledge of best customer service practices.
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- Strong interpersonal skills and an ability to build rapport with customers.
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- Go-getter attitude.
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- Hardworking with a robust work ethic.
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