Job Description

About T-Mobile:

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T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America's supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.

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About TMUS Global Solutions:

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TMUS Global Solutions is a world-class technology powerhouse accelerating the company's global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.

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TMUS India Private Limited operates as TMUS Global Solution

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Job Summary:

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The Senior Director, IT Operations (India) is a senior technology leader responsible for operational governance, delivery excellence, and organizational development of the IT Operations capability at the India Technology Center. This role oversees multiple India-based functions, including Global Hub, Conversions, Integration, Site Reliability Engineering (SRE), Testing Center of Excellence (COE), and Cyber Engineering. The position ensures seamless integration of India-based IT Operations teams into global planning, governance, and execution frameworks. The role serves as a strategic partner to global functional leaders, driving operational performance, scalability, and business outcomes across supported functions.

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Main Responsibilities:

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Operational Leadership & Delivery Governance:

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- Lead India-based IT Operations sub-organizations, including Global Hub, Conversions, Integration, SRE, Testing, and Cyber Engineering.
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- Own end-to-end delivery quality, service reliability, and operational performance across all functions.
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- Serve as the primary operational leader for India-based teams, ensuring alignment on priorities, dependencies, and performance metrics with global stakeholders.
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- Drive accountability and continuous improvement to achieve business and operational objectives.
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Global Partnership & Stakeholder Governance:

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- Act as the principal liaison between India IT Operations teams and global functional leaders.
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- Participate in governance forums, operational planning cycles, and delivery reviews.
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- Drive resource alignment, cross-site collaboration,



and shared ownership of operational outcomes.
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- Ensure India's contributions are visible, measurable, and incorporated into strategic roadmaps and planning activities.
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Talent Development & Organizational Scaling:

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- Build, develop, and retain high-performing leadership and delivery teams across the India IT Operations organization.
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- Directly manage people leaders while overseeing onboarding and integration of new team members during periods of growth.
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- Establish coaching frameworks, leadership development programs, and performance management practices.
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- Strengthen organizational capability and leadership depth to support long-term business expansion.
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Operational Excellence & Standards:

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- Implement and continuously enhance best practices across IT Service Management (ITSM), Software Testing, Site Reliability Engineering (SRE), and Cyber Operations.
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- Establish quality standards, governance processes, and operational controls.
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- Define, monitor, and improve service-level objectives (SLOs), reliability targets, and quality metrics.
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- Foster a culture of continuous improvement and operational excellence.
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India Site Leadership Partnership:

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- Serve as a key member of the India Technology Center Leadership Team.
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- Represent the IT Operations function in site-wide strategic planning, operational initiatives, and cultural programs.
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- Contribute to annual workforce planning, capability development, and India growth strategies.
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- Champion organizational values through inclusive leadership and employee engagement initiatives.
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Also responsible for other duties/projects as assigned by business management as needed.

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Qualifications:

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Educational Requirements:

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Required:

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- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or equivalent experience.
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Preferred:

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- Master's Degree in a related field.
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Work Experience:

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Experience Requirement 1:

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- 12+ years of qualified experience in IT Operations, Service Delivery, Infrastructure, Testing, or Enterprise Technology Leadership.
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- Proven track record of leading large-scale, highly available operational environments.
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Experience Requirement 2:

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- 8+ years of people leadership experience.
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- Experience managing Senior Managers, Directors, and Executive-level leaders across multiple disciplines.
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Experience Requirement 3:

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- 5+ years leading multi-site or global IT Operations organizations.
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- Experience managing India-based or offshore delivery organizations preferred.
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Experience across at least two of the following areas:

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- IT Service Management (ITSM)
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- Software Testing / Quality Assurance
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- Site Reliability Engineering (SRE)
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- Cyber Operations
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Knowledge, Skills & Abilities:

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Operational Leadership & Cross-Functional Partnership:

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- Proven leadership across IT service delivery, testing, infrastructure, and operational domains.
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- Strong technical depth to assess delivery quality and guide senior leaders.
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Cross-Functional & Matrixed Leadership:

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- Experience partnering with global functional leaders within a matrixed organizational structure.
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- Ability to drive outcomes where functional ownership and site leadership reside in different organizations.
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Organizational Scaling & Talent Development:

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- Demonstrated success scaling India-based teams during periods of significant growth.
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- Ability to maintain culture, engagement, and delivery excellence while expanding organizations.
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Delivery & Operational Excellence:

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- Strong knowledge of:
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- ITIL
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- Agile methodologies
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- Site Reliability Engineering (SRE)
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- Software Testing frameworks and best practices
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Executive Communication & Global Collaboration:

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- Exceptional written and verbal communication skills.
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- Ability to influence and engage effectively with senior executive stakeholders.
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- Experience working across global teams and multiple time zones.
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Licenses & Certifications:

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Required: None

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Preferred: ITIL Foundation Certification or equivalent certification.

📌 Sr Director, IT Operations-28374] (Hyderabad)
🏢 TMUS Global Solutions
📍 Hyderabad