Job Description

Key Responsibilities

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Strategic Leadership

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- Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
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- Drive operational excellence across all properties.
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- Establish annual business plans, budgets, and operational targets for all units.
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- Lead expansion, pre-opening, and transition projects across the group.
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- Identify opportunities for revenue enhancement and cost optimization.
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Multi-Property Operations Management

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- Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
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- Ensure consistent implementation of brand standards, SOPs, and guest service protocols
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- Monitor operational KPIs and drive performance improvements across all properties
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- Conduct regular property reviews and operational audits
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- Ensure seamless coordination between units and corporate functions
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Financial & Commercial Performance

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- Drive achievement of annual revenue and EBITDA/GOP target
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- Monitor departmental productivity, payroll percentages, and operational cost
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- Ensure optimal utilization of resources and budget
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- Review daily, weekly, and monthly business performance report
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- Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B; profitability
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- Lead cost-control initiatives without compromising guest experience
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Guest Experience & Brand Standard

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- Champion a culture of exceptional guest service across all properties
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- Monitor guest satisfaction scores,



online reputation, and review platforms
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- Drive service recovery initiatives and customer experience enhancement programs
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- Ensure consistent luxury hospitality standards across the portfolio
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Leadership & Talent Development

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- Lead, mentor, and develop General Managers and senior leadership teams
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- Build a high-performance culture focused on accountability and results
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- Drive succession planning and leadership development initiatives
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- Participate in key leadership hiring decisions across the group
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- Ensure strong employee engagement and retention practices
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Operational Compliance & Risk Management

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- Ensure compliance with statutory, legal, safety, and hospitality regulations
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- Oversee quality assurance, audit compliance, and risk mitigation measures
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- Ensure adherence to food safety, fire safety, and security standards
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- Manage crisis situations and business continuity planning
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Pre-Opening & Expansion Projects

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- Lead all hotel pre-opening activities from an operations perspective
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- Support project teams in planning manpower, operating supplies, equipment, and budgets
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- Ensure smooth launch and stabilization of new hotels and hospitality ventures
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- Develop operational readiness plans for all upcoming projects
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Business Development Support

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- Provide operational inputs for acquisitions, management contracts, and new developments
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- Participate in feasibility studies and market evaluations
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- Identify recent business opportunities and operational efficiencies
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📌 Vice President Operations (Kolkata)
🏢 Polo Hotels Group
📍 Kolkata