Job Description

Bangalore | In-offce

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Fresher / 0–2 Year | B2B SaaS

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About Zintlr

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Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us.

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About the Role

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We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention.

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About Zintlr

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Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us.

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About the Role

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We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention.

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What You'll Do

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• Manage inbound customer queries via email and chat, ensuring timely and high-quality responses

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• Own day-to-day CRM operations on HubSpot — maintaining data accuracy, clean pipelines, and well-organized records

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• Build and maintain a knowledge base by documenting FAQs and recurring solutions

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• Support onboarding for new customers, helping them get value from the product early

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• Work closely with the CSM to flag issues, manage escalations, and maintain smooth support workflows

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• Collaborate with Product and Engineering teams to relay customer feedback and highlight recurring pain points

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What We're Looking For

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• Solid written and verbal communication — you can explain things clearly, simply, and with empathy

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• A customer-first mindset with high attention to detail

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• Familiarity with HubSpot or similar CRM/support tools (preferred, not mandatory)

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• A quick learner with genuine curiosity about SaaS products and workflows

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• Organized, reliable, and proactive — you take ownership without needing constant direction

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• Freshers welcome; internship experience in customer support, operations, or SaaS is a plus

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KPIs You'll Own

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• First Response Time (FRT): Consistently meeting SLA benchmarks across all support channels

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• Resolution Time: Closing tickets efficiently without compromising on quality

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• CRM Hygiene Score: Keeping HubSpot records accurate, complete, and up to date

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• CSAT: Delivering consistently positive experiences in every customer interaction

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Why Join Zintlr

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• Work closely with the passionate leadership

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• High-ownership culture where your contributions are visible and valued

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• Competitive compensation with a flexible work setup

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• A team that rewards initiative, problem-solving, and a bias for action

📌 Customer Success Operations (Bengaluru)
🏢 Zintlr
📍 Bengaluru