Job Description

About the Role

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We are looking for an experienced Program Manager (PMO) to own and drive end-to-end delivery of customer programs. This is a senior individual contributor role with complete ownership of a portfolio of projects—from contract receipt to delivery, hypercare, billing, renewals, and repeat business.

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You will be the single point of accountability for delivery outcomes and client communication, ensuring predictable execution, strong governance, and high customer satisfaction while protecting engineering productivity.

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Key Responsibilities

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Program & Portfolio Ownership

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- Own delivery of projects across Fixed Bid, T&M;, and AMC/Subscription models
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- Establish and manage baselines for scope, schedule, effort, milestones, and billing
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- Track and control risks, dependencies, and variances using PMO-defined metrics
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- Ensure adherence to the full delivery lifecycle:
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- Initiation → Planning → Execution → Deployment → Closure → Hypercare → AMC
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Client Communication & Governance

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- Act as the single owner for all client-facing communication
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- Lead weekly status reports, review meetings, milestone sign-offs, and escalations
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- Manage billing, invoicing, documentation handover, and project closure
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- Shield engineering teams from unplanned or ad-hoc client requests
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- Lead QBRs and executive reviews with senior stakeholders
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Cross-functional Execution

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- Collaborate with Engineering, QA, DevOps, MLOps, Hardware, Field Services, and vendors
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- Resolve cross-team dependencies and execution bottlenecks proactively
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- Ensure readiness across design, testing, and deployment phases
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PMO, QMS & Compliance

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- Enforce PMO charter,



SOPs, templates, and QMS standards
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- Maintain audit-ready documentation in ClickUp
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- Drive PMO/QMS audits and closure of corrective actions
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- Ensure strict change control post scope and plan freeze
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Scope Management & Revenue Growth

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- Own scope management and formal change control
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- Convert approved change requests into revenue upsell opportunities
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- Build robust customer relationships to drive repeat business and account expansion
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- Identify new use cases and growth opportunities through execution insights
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Key Skills & Competencies

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- Strong program and stakeholder management
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- Excellent client communication and escalation handling
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- Scope, risk, and change management expertise
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- Commercial and financial awareness
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- High process and documentation discipline
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- Ability to thrive in fast-paced, high-accountability environments
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Tools & Technologies

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- ClickUp, Jira, Smartsheet (or equivalent PM tools)
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- Google Workspace / Documentation tools
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- Dashboards, reporting, and planning tools
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- Hybrid Waterfall + Agile delivery models
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Qualifications

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- Bachelor's degree in Engineering, Technology, or related field
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- 5–8 years of experience as a Project / Program Manager
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- Experience with enterprise clients and cross-functional programs
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- Startup or IT services background preferred
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- PMP certification – preferred
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Why Join Us?

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- High-ownership role with direct impact on customer success
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- Opportunity to work across cutting-edge technology programs
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- Strong visibility with leadership and strategic accounts
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- Fast-paced environment with real growth opportunities
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📌 Program Manager (India)
🏢 Eternal Robotics
📍 India