Job Description

Job Description – Team Leader (Customer Support)

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Position: Team Leader – Customer Support

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Location: Hyderabad

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Salary: ₹6.0 – ₹6.5 LPA

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Industry: Customer Support / BPO

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Shift: Rotational Shifts

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Joining: Immediate Joiners Preferred

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Job Summary

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We are looking for an experienced and dynamic Team Leader to manage and lead a team of customer support associates. The ideal candidate should have strong people management skills, excellent communication abilities, and a proven track record of driving team performance and customer satisfaction.

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Key Responsibilities

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- Lead, coach, and mentor a team of Customer Support Executives.
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- Monitor team performance and ensure achievement of KPIs and SLAs.
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- Conduct regular team huddles, feedback sessions, and performance reviews.
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- Handle customer escalations and provide effective resolutions.
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- Ensure adherence to quality standards, compliance, and process guidelines.
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- Analyze reports and identify opportunities for process improvement.
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- Drive employee engagement and maintain high team morale.
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- Coordinate with internal stakeholders to ensure smooth operations.
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Eligibility Criteria

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- Minimum 1+ years of experience as a Team Leader in a Customer Support/BPO environment.
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- Strong leadership and team management skills.
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- Excellent verbal and written communication skills.
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- Experience in handling customer escalations and performance management.
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- Comfortable working in rotational shifts.
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- Immediate joiners will be preferred.
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Preferred Skills

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- Solid analytical and problem-solving abilities.
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- Knowledge of customer service metrics and reporting.
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- Ability to motivate teams and drive results.
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- Proficiency in MS Office and operational reporting.
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Contact Details

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Neha: (phone hidden)

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[email protected]

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Interested candidates who meet the above criteria and can join immediately are encouraged to apply.

📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad