Job Description

Job Overview

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We are looking for enthusiastic and customer-focused Customer Experience Advisors to join our Operations team handling an International Voice Process.

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The ideal candidate should have strong communication skills, a customer-first approach, and the ability to handle customer queries professionally and empathetically. Both Freshers and candidates with relevant BPO/Operations experience are welcome to apply.

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Job Title: Customer Experience Advisor

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Location: Hyderabad, Telangana

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Department: Operations International Voice Process

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Reporting To: Team Leader

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Experience: Freshers & Experienced Candidates

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Employment Type: Full-Time

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Key Responsibilities

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- Handle customer queries and concerns over calls as per defined processes.
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- Deliver a consistent, professional, and high-quality customer experience.
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- Understand customer requirements and provide accurate and timely resolutions.
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- Resolve customer concerns efficiently and escalate complex issues to the appropriate team when required.
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- Follow defined SOPs, processes, and quality standards.
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- Accurately capture and maintain customer information and interaction details.
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- Ensure proper documentation of customer interactions and resolutions.
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- Meet defined productivity, quality, and customer satisfaction targets.
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- Adhere to assigned schedules, attendance, and process requirements.
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Required Skills & Qualifications

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- Undergraduate or Graduate in any discipline.
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- Freshers are welcome to apply.
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- Candidates with 6+ months of relevant experience in BPO/Operations/Customer Service are preferred for experienced positions.
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- Excellent verbal and written communication skills.
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- Solid customer-handling and interpersonal skills.
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- Ability to listen actively, understand customer concerns, and provide appropriate solutions.
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- Good problem-solving and decision-making abilities.
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- Ability to accurately capture customer details and maintain documentation.
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- Comfortable working in a fast-paced, target-driven environment.
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- Candidates should have no pending academic backlogs.
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Who Can Apply?

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- Freshers: Candidates with good communication skills and a strong customer-service orientation.
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- Experienced: Candidates with 6+ months of relevant BPO, customer service, voice process, or operations experience.
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Shift Requirement

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- Willingness to work in night shifts, including graveyard shifts, and rotational shifts is mandatory.
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- Flexibility to work as per business and process requirements.
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Eligibility

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- Strong customer handling and communication skills.
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- Flexibility to work in a 24x7 support environment.
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- Freshers and experienced candidates with relevant customer support skills are welcome to apply.
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Job Location

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VXI Global Solutions India Pvt. Ltd.Recruitment Hub, Ground Floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall Road, Madhapur, Hyderabad 500018.

📌 Customer Experience Advisor (Hyderabad)
🏢 VXI Global Solutions
📍 Hyderabad