– Telecaller

Company: Alankit

Project: Assam Sewa Setu

Location: Guwahati, Assam

Position: Telecaller

Employment Type: Full-time

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller for the Assam Sewa Setu project at Alankit, Guwahati. The candidate will be responsible for making outbound calls, assisting citizens/customers with service-related queries, providing accurate information, and supporting the team in generating and following up on leads.

The ideal candidate should have good communication skills, a polite telephone manner, and the ability to handle customers professionally.

Key Responsibilities

- Make outbound calls to customers/citizens as per assigned lists and requirements.
- Handle incoming calls and respond to customer queries professionally.
- Explain available government/public service offerings and related processes clearly to customers.
- Follow up with customers regarding applications, documentation, service requirements, or pending cases.
- Assist customers with basic information regarding Assam Sewa Setu services and guide them to the appropriate channel/team when required.
- Maintain accurate records of calls, customer interactions, follow-ups, and outcomes.
- Generate and follow up on leads where applicable.
- Escalate complex customer queries or issues to the concerned team.
- Achieve assigned daily/weekly calling and follow-up targets.
- Maintain a skilled and courteous approach while communicating with customers.




- Ensure customer information and records are handled accurately and confidentially.
- Coordinate with the field/operations team wherever required.

Candidate Profile

Experience:

- 0–2 years of experience in Telecalling, Customer Support, BPO, Call Centre, Sales Calling, or Customer Service.
- Freshers with good communication skills may also be considered.
- Prior experience handling government/public service-related customer queries will be an advantage.

Required Skills
- Excellent verbal communication skills.
- Good listening and customer-handling skills.
- Polite, patient, and professional telephone etiquette.
- Basic computer knowledge and familiarity with MS Office/data entry.
- Ability to maintain call records and follow up systematically.
- Comfortable working with daily calling targets.
- Ability to communicate in Assamese, Bodo, Karbi, Rabha and Hindi; basic English communication will be an advantage.
- Good typing and documentation skills.

Educational Qualification
- Minimum 12th Pass; Graduate candidates will be preferred.

Key Performance Indicators (KPIs)
- Daily call volume.
- Successful customer contacts.
- Follow-up completion.
- Lead/application conversion, wherever applicable.
- Accuracy of customer records and call updates.
- Customer service quality.
- Adherence to assigned targets and processes.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Guwahati)
🏢 Alankit
📍 Guwahati