Job Description

Exciting Chance at HCLTech Lucknow for Team Lead US Healthcare

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Mandatory Functional Skills Required_

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- Mandatory 3 years of experience as Team Lead US Healthcare in RCM & AR calling and total min 4 years of experience require.
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- Strong knowledge of US Healthcare workflows (RCM / Payer / Provider / DME preferred) Hands‐on experience with healthcare tools and medical billing systems.
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- Understanding of US healthcare regulations & HIPAA compliance
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Key Performance Indicators_

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- (KPIs)SLA & Productivity adherence
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- Quality scores and audit compliance
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- Team attrition and engagement
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- Client satisfaction & escalation management
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Key Responsibilities_

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Team & People Management

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- Lead, mentor, and manage a team of 15–25 healthcare associates.
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- Allocate work, monitor daily productivity, and ensure SLA adherence.
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- Conduct regular team huddles, 1:1s, performance reviews, and coaching sessions.
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- Identify training needs and support onboarding of new joiners.
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- Handle attendance, leave management, and team discipline.
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Operational Excellence

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- Ensure accurate and timely processing of US healthcare transactions (Claims, Billing, AR Follow-ups, Eligibility, Prior Authorization, etc.).
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- Monitor KPIs such as Productivity, Quality, TAT, AHT, and SLA.
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- Track daily/weekly performance dashboards and share reports with leadership.
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- Manage queue balancing and workload distribution.
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Quality & Compliance

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- Ensure adherence to HIPAA, PHI guidelines, and client-specific SOPs.
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- Drive quality improvement initiatives and reduce rework/errors.
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- Support internal/external audits and compliance requirements.
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- Implement corrective action plans for quality or SLA gaps.
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Process Improvement

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- Identify opportunities for process optimization, automation, and efficiency gains.
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- Support Lean / Six Sigma / Continuous Improvement initiatives.
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- Document SOP updates and ensure knowledge transition within the team.
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📌 Team Lead - US Healthcare (Lucknow)
🏢 HCLTech
📍 Lucknow