Job Description

About Iron Man Lifestyle

n

Iron Man Lifestyle is a profitable, rapid-growing dating and lifestyle coaching company committed to helping Indian men overcome social anxiety, build confidence and social skills, and form deeper, more fulfilling relationships.

n

We're on a mission to become the best in the world at what we do—and we're looking for people who are fired up to be part of this journey.

n

About the Role

n

As a Customer Success Executive, you will lead the Customer Success department and play a key role in shaping and optimizing the entire customer journey. This is a leadership position responsible for improving customer retention, increasing lifetime value (LTV), and enhancing the overall client experience, all of which contribute directly to company revenue.

n

You will develop systems, processes, and teams that ensure our clients succeed and continue to invest in our offerings.

n

Key Responsibilities

n

n
- Customer Journey & Experience: Define and improve every stage of the customer journey to maximize client outcomes and satisfaction. Monitor client progress and implement strategies for continuous improvement.
n
- Account Management: Serve as the single point of contact (SPOC) for all clients. Handle queries, grievances, and provide guidance to ensure successful engagement.
n
- Increase Lifetime Value (LTV): Boost retention and repeat purchases. Identify opportunities for upselling, cross-selling, and improving gross profit per client.
n
- Reduce Churn: Investigate churn reasons, build strategies to reduce drop-offs, and lead onboarding/engagement initiatives.
n
- Improve Collections: Establish systems to reduce missed payments and improve collection efficiency.
n
- KPI Management:



Track and optimize key Customer Success metrics—Net Promoter Score (NPS), adherence rate, testimonial rate, LTV, LTGP, etc.
n
- Drive Referrals & WOM: Create formal processes for generating referrals and amplifying word-of-mouth marketing.
n
- Feedback Loop: Collect, analyze, and present customer feedback to improve product/service offerings.
n

n

Qualifications

n

n
- 2–3 years of experience in a customer-facing role with a proven track record of meeting or exceeding individual and team targets.
n
- Demonstrated experience improving customer experience and client retention.
n
- Bachelor's degree in a relevant field.
n
- Strong communication and interpersonal skills.
n
- Ability to build and execute processes from scratch.
n
- Experience with contract renewals, quotations, or client lifecycle management is a plus.
n
- Bias toward action, accountability, and results.
n

n

Who You Are

n

n
- You're passionate about serving and helping others.
n
- You're a builder and executor—not just an idea person, but someone who gets things done.
n
- You're emotionally intelligent and able to handle customer concerns with grace and composure.
n
- You have a "whatever-it-takes" attitude, respect deadlines, and thrive on ownership.
n
- You're aligned with our mission and values of helping Indian men grow in confidence and emotional depth.
n
- You're committed to personal development and embody what we teach.
n

n

Why Join Us?

n

We're changing lives—literally—and you'll be at the forefront of that transformation. As a growing company, we offer a high-impact role, room to grow, and the chance to build a department from the ground up.

n

If you're ready to work with a mission-driven, fast-paced team in Delhi—and want to lead the charge in customer success—we want to hear from you.

📌 Customer Success Executive (New Delhi)
🏢 Iron man Lifestyle
📍 New Delhi