Job Description

Role Overview:

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We are looking for a high-performing Deputy Manager – Counseling to lead tele-

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counseling operations. This role requires a strong leader with proven experience in

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inside sales, tele sales, and team management, capable of driving conversions and

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improving the overall admissions funnel.

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Key Responsibilities:

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Team Leadership & Management

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 Manage, lead, and motivate a team of 35–80 tele-counselors

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 Set clear targets and ensure consistent performance delivery

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 Conduct regular team reviews, feedback sessions, and performance evaluations

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 Drive team engagement and reduce attrition

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Sales & Conversion Management

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 Drive admission conversions, revenue targets, and enrollment numbers

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 Handle inbound & outbound calling strategies for lead conversion

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 Ensure effective follow-ups and closure of prospective student leads

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 Optimize sales funnel, conversion ratios, and lead lifecycle management

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Call Center Operations

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 Monitor daily calling activities, productivity, and quality metrics

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 Manage dialer systems, lead allocation, and call distribution

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 Ensure adherence to scripts, compliance, and quality standards

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 Improve operational efficiency and turnaround time

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Training & Development

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 Coach and mentor team members on sales skills, objection handling, and counseling

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techniques

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 Develop future team leaders within the team

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Data Analysis & Reporting

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 Track KPIs, conversion rates, revenue metrics, and team performance

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 Prepare daily, weekly, and monthly MIS reports

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 Use data insights to improve strategy and decision-making

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Key Skills Required:

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 Tele counseling / Team Handling / Inside Sales

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 Admissions Counseling / Student Conversion

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 Team Handling (35–80 members)

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 Revenue Generation & Target Achievement

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 Lead Management & Funnel Optimization

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 KPI Tracking & Performance Management

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 Communication, Negotiation & Leadership Skills

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Eligibility Criteria:

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 Minimum 6+ years of experience in team Handling / call center / admissions / inside sales

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 Proven experience managing 35–80 team size

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 Robust background in sales, revenue generation, and target-driven roles

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 Experience in Ed-Tech / Education sector preferred

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 Graduation is mandatory

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What We Offer:

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 Competitive salary package (₹60K–₹75K in-hand)

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 Fast-track career growth in a reputed organization

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 Exposure to high-volume admissions and sales operations

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 Learning & development opportunities

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 Dynamic, performance-driven work culture

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Contact Details:

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[email protected]

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(phone hidden)

📌 Deputy Manager (Sahibzada Ajit Singh Nagar)
🏢 Chandigarh University
📍 Sahibzada Ajit Singh Nagar