Job Description

Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.

n

Key Responsibilities

n

:• Deliver clear, fluent, and professional communication with strong active listenin

n

gand cultural awareness

n

.• Provide first-level support for product inquiries, warranty questions, and basi

n

cHVAC-related issues (training provided)

n

.• Accurately log cases in CRM tool while multitasking during live calls

n





.• De-escalate challenging situations and ensure a positive customer experience

n

.• Prioritize and manage high-volume inquiries with strong organization and tim

n

emanagement

n

.
n Skills & Competencie

n

s:• Written & Verbal Communication: Excellent communication skills are a mus

n

t.Effectively communicate complex information to both technical and non-technic

n

alaudience

n

s.• Robust customer focus, empathy, patience, and conflict-resolution skill

n

s.
n Shi

n

ft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS

T).

📌 Contact Center Specialist (Tamil Nadu)
🏢 Lennox India Technology Centre
📍 Tamil Nadu