Job Description

Job Title: Manager/ Sr. Manager Campus Operations

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Location: Mumbai, India

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Department: Campus Administration

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Employment Type: Full-time

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Role Overview:

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The Manager/ Sr. Manager Campus Campus Operations will be responsible for the overall management of campus operations in Mumbai. This senior role ensures the safe, efficient and student-centred running of the campus, covering Facilities Management, IT Operations, Security, Transportation, Food Services, Hostels, Landscaping and related support services. The Director will also lead on Health & Safety, Sustainability, Infrastructure planning, Crisis Management and People & Vendor Management.

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Key Responsibilities:

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Campus Operations Management

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- Oversee day-to-day campus operations, ensuring seamless functioning of all support departments.
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- Develop and implement operational policies, procedures, and service standards to ensure quality, efficiency, and compliance.
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- Liaise with academic and administrative heads to ensure operational support aligns with academic schedules and priorities.
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- Supervise operational staff and outsourced agencies.
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Facility and Infrastructure Management

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- Oversee maintenance, housekeeping, and upkeep of buildings, classrooms, laboratories, and recreational facilities.
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- Ensure preventive maintenance and timely repairs of all campus infrastructure and utilities.
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- Coordinate with vendors and contractors for facility management and service delivery.
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- Oversee statutory compliance (fire safety, building codes, environmental standards, pollution control, etc.).
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- Liaise with local authorities, ensure licenses and certifications are up to date.
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IT and Technical Operations

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- Supervise campus IT infrastructure, including network systems, data security, and digital learning support.
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Security and Safety

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- Manage campus security operations, including personnel deployment, surveillance, and access control.
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- Develop and monitor safety protocols, including emergency response and disaster preparedness.
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- Ensure robust security systems for students, staff, and visitors.
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Transportation, Food & Hostels

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- Oversee transport operations for students, faculty, and staff, ensuring safety and reliability.
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- Supervise food services to ensure quality, hygiene, and cost-effectiveness.
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- Manage hostel operations, ensuring comfort, discipline, and well-being of residents.
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Landscaping & Workplace

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- Maintain campus aesthetics through landscaping, waste management, and sustainability initiatives.
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- Promote environmentally responsible practices in all campus operations.
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Budgeting and Compliance

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- Prepare and manage the annual operations budget for all functional areas.
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- Ensure compliance with all statutory, regulatory, and safety standards.
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Qualifications and Experience

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- Bachelor’s degree in engineering, Management, or related field (Master’s preferred).
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- 7 to 12 years of experience in operations or facilities management, preferably in education, corporate, or defense establishments.
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- Education Industry Experience Mandatory
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- Candidates from defense services background are strongly encouraged to apply.
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- Proven ability to lead multidisciplinary teams and manage complex operational environments.
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- Strong vendor management, negotiation, and project management skills.
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- Excellent interpersonal, communication, and problem-solving abilities.
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Key Competencies

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- Leadership, discipline, and strategic thinking
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- Operational excellence and attention to detail
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- Crisis management and decision-making
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- Stakeholder coordination and service orientation
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- Strong organizational and administrative acumen
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📌 Manager/ Sr. Manager Campus Operations (Mumbai)
🏢 University of Bristol Mumbai
📍 Mumbai