How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

As a TPE in our Salesforce Center of Excellence, you will work across the enterprise to help Delta achieve its greatest possible success with the Salesforce.com platform. Delta’s Salesforce COE is responsible for enabling all of our business units who adopt Salesforce products – this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, and able to quickly adjust between diverse business units with widely differing goals. It’s critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place.

The TPE is the chief owner of all configurations for the related Salesforce orgs and partners closely with the business to ensure requirements are detailed enough for developers to take forward.

Responsibilities

- Collaborate cross-functionally with business and other IT teams across Delta.
- Champion development and integration standards, best practices, and their related deliverables
- Deliver features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases
- Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required
- Use AI-based development tools (like Kiro, Claude) to assist in the development and refinement of stories and the analysis of Salesforce orgs
- Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.
- Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done
- Participate in the creation of documentation to ensure that no component or process is a closed system.
- Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
- Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
- Act with urgency and a sense of ownership in the broader scheme of Delta’s success
- Support off-hours problems when they arise.

What You Need To Succeed (Minimum Qualifications)

- Bachelor’s degree in Information Systems, Computer Science or related field
- 4-7 years of enterprise experience developing Salesforce.com products
- A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects
- Experience in Service cloud implementation
- Understanding of object-based model, governor limits in Salesforce
- Experience in working with async and sync processes
- Proficient in advance admin features - Example: flows, Dynamic forms




- Valuable understanding and hands on experience - Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots
- Works well with individuals at all levels of Salesforce experience
- Deep familiarity with how to troubleshoot integrations in the UI and when to lean on developers’ support
- Understand how to get to the root cause of user issues within Salesforce
- Robust experience in Service Cloud features in an operationally critical context
- Embraces diverse people, thinking and styles
- Consistently makes safety and security, of self and others, the priority
- Foundational understanding of Agentic AI concepts, AI agents, and workflow orchestration for enterprise business processes.
- AI & Salesforce Innovation: Hands-on experience using GenAI tools (Copilot, Claude, ChatGPT, Kiro or similar) to support requirements gathering, user story creation, process analysis, and documentation activities.
- Familiarity with Salesforce AI capabilities including Einstein Copilot, Einstein Bots, Agentforce, and AI-powered Service Cloud features.
- Ability to identify business processes suitable for AI-driven automation and recommend Salesforce-based solutions to improve efficiency and user experience.
- Working knowledge of prompt engineering techniques to effectively leverage AI tools for business analysis and solution design.
- Experience validating AI-generated content, recommendations, and configurations to ensure business and technical accuracy.

Behavioral Competencies

- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Exposure to diverse lines of business using Salesforce in different ways
- Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution
- Unafraid to offer suggestions if there may be a more efficient way to do something

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S.



global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Technical Product Engineer (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru