Job Description

We're Hiring: Customer Service Representative

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We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.

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If you're a graduate with excellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you!

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Overall Purpose of the Job

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- Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
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- Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
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- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
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- Strive to achieve SLA targets and business outcome indicators defined by the client.
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Job Responsibilities / Authorities

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- Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool.
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- Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.
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- Walk customers through/provide navigational support on the self-service portal.
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- Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines.
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- Place outbound calls to customers when required, in line with client/company guidelines.
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- Work productively while maintaining exceptional call and data quality standards in line with targets.
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- Contribute to the team through open and regular communication with peers and supervisors.
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- Adhere to all company and departmental policies and procedures (personnel and operational).
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- Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process.
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- Maintain regular and punctual attendance in line with company policies and procedures.
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- Minimize customer complaints and escalations by providing exceptional service and call control.
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Knowledge & Skill Requirement

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- Ability to demonstrate efficient use of customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
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- Valuable technical aptitude with the ability to learn quickly.
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- Excellent verbal and written communication skills.
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Experience Required

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- Experience: Freshers
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Job Location

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- Bangalore, Pune, and Mumbai
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Qualification

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- Graduate
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Monthly CTC

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- ₹28,000 CTC
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Notice Period

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- Immediate
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How to Apply:

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Interested candidates can apply through LinkedIn Easy Apply or email their updated resume to [email protected].

📌 Customer Service Representative (Pune)
🏢 NLB Services
📍 Pune