We are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.
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Location: Hyderabad (Work from Office)
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We're looking for professionals who have experience in:
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Managing enterprise customer relationships in IT Infrastructure environment
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Project Management, Service Delivery, or Customer Engagement
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NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains
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Driving customer onboarding, service adoption, renewals, and customer satisfaction
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Conducting customer reviews, managing escalations, and collaborating with cross-functional teams
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Working with enterprise customers and executive stakeholders
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Preferred Background:
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- 5–8 years of experience in Project Management, Service Delivery, or Customer Success
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- Experience with System Integrators (SI) or Managed Services organizations
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- Robust understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention
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- Excellent communication and stakeholder management skills
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If you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you.
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- Please share your updated resume or connect with me directly to know more about this opportunity.
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📌 Project Manager (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad
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