Job Description Job Role: NKAM (Insurance, BFSI, FinTech) n Location: Mumbai n Job Overview n The National Key Account Manager will manage and grow strategic partnerships for DocOnline across Insurance, NBFCs, MFIs, and FinTechs. n The role focuses on driving adoption, retention, and revenue growth for DocOnline's healthcare offerings (OPD, teleconsultation, wellness programs) within existing partner accounts, while ensuring seamless execution and high client satisfaction. n Key Responsibilities n 1. Account Ownership & Relationship Management n n Own end-to-end relationships with key partners (Insurance, BFSI, FinTech). n Build robust connects with stakeholders across Product, Partnerships, and CXO levels. n Act as the single point of contact for all account-related communication. n n 2. Growth & Revenue Expansion n n Drive upsell/cross-sell of DocOnline's healthcare solutions. n Identify opportunities to expand coverage, user base, and product adoption. n Deliver on revenue targets for assigned accounts. n n 3. Client Engagement & Performance Management n n Ensure smooth onboarding and implementation of healthcare programs. n Track utilization,



engagement, and partner-level KPIs. n Conduct regular business reviews (MBRs/QBRs) with actionable insights. n n 4. Cross-functional Coordination n n Work closely with Product, Medical, Ops, and CX teams to deliver partner success. n Resolve escalations and ensure SLA adherence. n n 5. Strategic Account Planning n n Build account plans focused on growth, retention, and long-term value. n Provide market and client insights to improve offerings and positioning. n n Key Requirements n Experience: n n 10+ years in Key Account Management / Client Success in Insurance or BFSI. n Experience managing enterprise partnerships. n n Skills: n n Strong stakeholder management and communication skills. n Understanding of healthcare/insurance products and ecosystem. n Data-driven approach to account growth and engagement. n n Education: n n Graduate (MBA preferred). n n Other Attributes n n High ownership and customer-first mindset. n Proactive, structured, and execution-focused. n

📌 National Key Account Manager (Mumbai)
🏢 DocOnline
📍 Mumbai