Job Description

Job Requirements

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Role – Senior Manager – Portfolio Management

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Function/Department – Credit Card

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Location - Mumbai

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Job Purpose:

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Own portfolio P&L; and unit economics; drive lifecycle levers; design affluent collections with Risk; govern benefit costs and migrations; and deliver disciplined MIS, forecasting and reviews.

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· Portfolio P&L; stewardship and unit-economics governance

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· Lifecycle growth levers (activation, usage, spend deepening, attrition reduction)

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· Risk partnership and affluent collections strategy

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· Inorganic actions (migrations, transitions, sunsets)

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· MIS, dashboards, forecasts and budgeting cadence

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Primary Responsibilities:

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· P&L; & Unit Economics

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· Build unit-level metrics and P&L; with Finance

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· Prepare monthly portfolio MIS (spends, activation, attrition)

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· Ensure timely monthly budgeting and provisioning

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· Track partner-led product costs and profitability (e.g., Maharaja Points)

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· Rewards economics and breakage modelling with periodic ROI reviews and benefit rationalization cycles (quarterly/annual).

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· Formal EWS (early warning) and behaviour scorecards for affluent cohorts; playbooks for pre‐emptive line controls and treatment paths.

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· UPI‐on‐Credit adoption tracking, MCC/category controls, and merchant/category stimulus strategy.

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· Formal dormancy and high‐value retention programs.

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· Growth & Lifecycle

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· Develop acquisition plans and run acquisition campaigns

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· Design and execute portfolio growth campaigns to increase activation and usage

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· Analyse attrition, upgrades, lifecycle and execute actions

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· Plan and execute merchant/platform-led offers

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· Disputes & chargeback analytics with TAT governance; systematic fee/interest reversal rules for billing errors; root‐cause loops to other relevant teams

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· Analytics & Reporting

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· Build and maintain dashboards

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· Run forecasts and impact analysis for portfolio changes

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· Develop new reports and dashboards to enhance visibility

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· Risk & Collections

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· Design and manage affluent-specific collections process

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· Partner with Risk to monitor credit performance

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· Inorganic & Transitions

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· Design and execute migration plans (e.g., Vistara)

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Secondary Responsibilities :

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· P&L; fluency & unit-economics

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· Experimentation & measurement

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· Analytical skills (SQL/Excel), dashboarding

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· Cross-functional orchestration

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· Risk/collections literacy (roll, flow, cure strategies) for premium books.

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· Understanding of chargeback regimes (Visa/Mastercard) and issuer dispute ops.

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· Regulatory knowhow: RBI card conduct (consent for CLI/closures/billing).

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· Executive communication: crisp BRDs/PRDs, monthly business reviews, and escalation notes.

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Managerial & Leadership Responsibilities

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· Positive, team-oriented attitude, Prolific communicator

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· Ability to evaluate potential business opportunities, structure the team's thinking, and reach insightful answers

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· Experience in managing multiple cross-functional opportunities and projects in parallel

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· Ambitious team player with the ability to manage the internal & external partners requirements and tasks in time sensitive situations

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Qualifications: MBA Marketing / Finance / Graduate

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Industries : Banking, Fintech

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Experience:

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· 7–10 years in portfolio mgmt/risk/analytics

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· Hands-on MIS/reporting & P&L; ownership

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· Ability to translate insights into targeted actions

📌 Senior Product Manager-Credit Cards (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai