Job Title: Technical Advisor

Location: Gurgaon (Work From Office)

Experience: 1–4 Years

Employment Type: Full-Time

Company: Cuckoo and Onestream

Joining: Immediate Joiners Preferred

About Ridown Technology:

Ridown Technology is a leading Managed Service Provider (MSP) based in Gurugram, India, delivering comprehensive IT and business support services to a diverse portfolio of companies. As part of the Ridown Group, we support brands including Onestream, WeBuyAnyPhone.com, and Cuckoo and CyberSentry, providing expertise across IT infrastructure, cloud services, cybersecurity, customer support, and business operations. Our focus is on delivering efficient, scalable, and innovative solutions that enable our partner companies to concentrate on their core business while we manage the operational backbone.

About the Role:

We are looking for a Technical Advisor to provide exceptional support to UK customers. The ideal candidate should have experience in Internet Service Providers (ISP) or Broadband support, possess strong troubleshooting skills, and be passionate about resolving customer issues while delivering an outstanding customer experience.

If you're someone who enjoys learning new technologies, solving connectivity issues, and working in a customer-focused environment, we'd love to hear from you.

Key Responsibilities:

- Provide technical support to UK-based customers via inbound and outbound calls.
- Handle customer queries through calls and emails professionally and efficiently.
- Diagnose and troubleshoot broadband, Wi-Fi, router, and internet connectivity issues.
- Coordinate with suppliers and internal teams to ensure timely issue resolution.
- Deliver exceptional customer service while maintaining professionalism and empathy.
- Escalate unresolved technical issues to the appropriate teams.




- Meet operational KPIs including Customer Satisfaction (CSAT), Quality, and Productivity.
- Stay updated with new technologies, products, and troubleshooting processes.

Required Skills

- 1–4 years of experience in Technical Support or Customer Support.
- Experience working with an Internet Service Provider (ISP) or Broadband industry.
- Experience supporting UK customers or an International Voice Process.
- Experience handling both inbound and outbound calls.
- Experience responding to customer queries via email.
- Experience coordinating with suppliers/vendors for issue resolution.
- Basic working knowledge of Salesforce CRM.
- Strong verbal and written communication skills in English.
- Excellent customer handling and relationship management skills.
- Solid analytical thinking and a problem-solving mindset.
- Willingness to learn new technologies and adapt to evolving processes.

Preferred Qualifications Candidates with knowledge of the following will have an advantage:

- Broadband troubleshooting
- Wi-Fi and Router configuration
- Internet connectivity issues
- Modems and Network Devices
- Ticketing Systems
- CRM tools (Salesforce preferred)
- VPN and basic networking concepts
- DNS, IP Address, LAN/WAN fundamentals

Desired Competencies

- Customer-Centric Approach
- Technical Troubleshooting
- Problem Solving
- Active Listening
- Ownership & Accountability
- Time Management
- Adaptability
- Team Collaboration
- Continuous Learning

What We Offer:

1. Friendly and supportive work culture
2. Both-side cab facility
3. Fixed shift options: 1:00 PM – 10:00 PM, or 2:00 PM – 11:00 PM
4. Career growth and internal development opportunities
5. Comprehensive training and continuous learning support
6. Stable, full-time employment with a growing organisation

Pay: ₹500,000.00 - ₹5,340,000.00 per year

Work Location: In person

📌 Technical Advisor (Gurugram)
🏢 Ridown Technology
📍 Gurugram