Exciting Opportunity at HCLTech Lucknow for Team Lead US Healthcare /n Mandatory Functional Skills Required_ /n /n

- Mandatory 3 years of experience as Team Lead US Healthcare in RCM & AR calling and total min 4 years of experience require.

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- Strong knowledge of US Healthcare workflows (RCM / Payer / Provider / DME preferred) Hands‐on experience with healthcare tools and medical billing systems.

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- Understanding of US healthcare regulations & HIPAA compliance

/n /n Key Performance Indicators_ /n /n

- (KPIs)SLA & Productivity adherence

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- Quality scores and audit compliance

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- Team attrition and engagement

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- Client satisfaction & escalation management

/n /n Key Responsibilities_ /n Team & People Management /n /n

- Lead, mentor, and manage a team of 15–25 healthcare associates.

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- Allocate work, monitor daily productivity, and ensure SLA adherence.

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- Conduct regular team huddles, 1:1s, performance reviews, and coaching sessions.

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- Identify training needs and support onboarding of recent joiners.

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- Handle attendance, leave management, and team discipline.





/n /n Operational Excellence /n /n

- Ensure accurate and timely processing of US healthcare transactions (Claims, Billing, AR Follow-ups, Eligibility, Prior Authorization, etc.).

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- Monitor KPIs such as Productivity, Quality, TAT, AHT, and SLA.

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- Track daily/weekly performance dashboards and share reports with leadership.

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- Manage queue balancing and workload distribution.

/n /n Quality & Compliance /n /n

- Ensure adherence to HIPAA, PHI guidelines, and client-specific SOPs.

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- Drive quality improvement initiatives and reduce rework/errors.

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- Support internal/external audits and compliance requirements.

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- Implement corrective action plans for quality or SLA gaps.

/n /n Process Improvement /n /n

- Identify opportunities for process optimization, automation, and efficiency gains.

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- Support Lean / Six Sigma / Continuous Improvement initiatives.

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- Document SOP updates and ensure knowledge transition within the team.

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📌 Team Lead - US Healthcare (Lucknow)
🏢 HCLTech
📍 Lucknow