Key Responsibilities /n • Lead, coach and mentor a team of Customer Support Executives. /n • Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets. /n • Conduct huddles, feedback sessions and performance reviews. /n • Handle customer escalations and ensure timely resolution. /n • Prepare daily/weekly MIS reports. /n • Coordinate with QA, Training, HR and Operations. /n • Build a positive, high-performance team culture. Eligibility /n • Minimum 1 year of on-paper Team Leader experience (Mandatory). /n • International BPO / International Voice background. /n • Graduation is Mandatory. /n • Excellent communication and people management skills. /n • Immediate joiners preferred.
📌 Team Lead (Pune)
🏢 AM Infoweb
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.