Job Description

Customer Support Manager– Stock Market

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Job Summary-

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We are looking for a Customer Support Manager to assist clients with stock market-related queries, trading platform support, account services, and general customer assistance.

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The ideal candidate should have excellent communication skills, basic to good knowledge of the Indian stock market, and a customer-focused attitude.

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Key Responsibilities-

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- Handle customer queries via phone, email, chat, and WhatsApp.
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- Assist clients with account opening, KYC, login issues, and trading platform support.
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- Provide information about stock market products and services.
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- Resolve customer complaints and escalate complex issues to the concerned department.
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- Maintain accurate records of customer interactions and service requests.
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- Follow up with customers to ensure timely issue resolution.
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- Educate customers on using trading platforms and mobile applications.
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- Coordinate with internal teams to resolve customer-related issues.
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- Ensure compliance with SEBI regulations and company policies while handling customer requests.
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Required Skills

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- Good verbal and written communication skills.
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- Basic knowledge of the Indian Stock Market, NSE, BSE, Demat Accounts, and Trading Accounts.
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- Proficiency in MS Office – Excel, Word, and Outlook.
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- Strong problem-solving and customer service skills.
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- Ability to work in a fast-paced environment.
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- Knowledge of CRM software is an added advantage.
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Qualifications

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- Graduate in any discipline.
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- B.Com, BBA, MBA, or Finance-related qualifications preferred.
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- NISM certification is an added advantage.
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- 1–3 years of experience in Customer Support, Client Servicing, Stock Broking, or Financial Services preferred.
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Preferred Candidate Profile

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- Graduate in any discipline.
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- Minimum 1–3 years of experience in Customer Support / Client Servicing.
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- Prior experience with leading stock broking or financial services companies will be preferred.
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Candidates with previous experience in companies such as:

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- Motilal Oswal Financial Services
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- Angel One
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- SBI Securities
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- HDFC Securities
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- Other reputed stock broking / financial services companies
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Good Knowledge of Stock Market Operations

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- Equity & Derivatives
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- Mutual Funds
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- Trading & Demat Accounts
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- KYC & Client Onboarding
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- RMS & Back-office Processes
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- Trading Platforms & Mobile Applications
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- Customer Service & Complaint Resolution
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Language Skills

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- Strong communication skills in English and Hindi.
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- Knowledge of a regional language will be preferred.
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Perks

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- Paid Time Off
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- Provident Fund
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- Professional growth opportunities
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- Supportive work environment
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Experience Required

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Stock Market: 3 years (Required)

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Job Location

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Kharghar, Navi Mumbai, Maharashtra (Required)

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Employment Type - Full Time

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