Job Description Designation: Community Associate
n Department: Community
n Reporting To: Community Manager
n Location: Mumbai
n Role Overview
n The Community Associate supports the Community Manager in delivering thoughtful, consistent, and high-quality member experiences at the unit level. This role is rooted in day-to-day member interactions, on-ground coordination, and operational support across community spaces and events.
n The role focuses on execution, presence, and follow-through. You are the face of the Community team on the floor, ensuring members feel welcomed, heard, and supported, while feeding insights back to the Community Manager for continuous improvement.
n Key Responsibilities
n Member Experience & Engagement
n n Be the first point of contact for members and guests, handling check-ins, reservations, and general queries.
n Build genuine rapport with members and develop familiarity with their preferences and usage patterns.
n Ensure day-to-day community spaces feel welcoming, organised, and aligned with brand expectations.
n Support resolution of minor service issues on the spot and escalate concerns appropriately when required.
n Capture member feedback and observations, and share inputs with the Community Manager.
n n Member Data & Coordination
n n Maintain accurate and updated member profiles to support personalised engagement.
n Keep internal trackers, logs, and records up to date,



including feedback and follow-ups.
n Assist the Community Manager with inputs for member communication and engagement planning.
n n Events & Private Hire Support
n n Support setup, coordination, and on-ground execution of member events and private hires.
n Assist with guest list checks, RSVPs, signage, and event materials.
n Be present during events to troubleshoot, guide guests, and ensure a smooth experience.
n Support post-event wrap-ups by sharing feedback and operational learnings.
n n Team & Process Support
n n Work closely with the Community Manager and wider unit teams to ensure smooth daily operations.
n Follow defined SOPs, communication standards, and service guidelines consistently.
n Act as a reliable support function that helps the Community team operate seamlessly on the floor.
n n Skills & Experience
n n 0–2 years of experience in hospitality, customer service, community, or guest-facing roles.
n Solid interpersonal and communication skills, with a natural service mindset.
n Calm, attentive, and professional under pressure.
n Comfortable using basic digital tools such as Google Sheets, email, and calendars.
n Prior experience in a premium hospitality or member-led environment is a plus.
n Willingness to work shifts, evenings, weekends, and holidays as required.
n

📌 Community Associate (Raigarh)
🏢 Q COLLECTIVE
📍 Raigarh