Job Description

This role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance.

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Key Responsibilities:

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1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership.

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• Ensure consistent achievement of delivery commitments across all projects and accounts.

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• Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.

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• Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.

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Resource & Capacity Optimization.

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• Lead workforce planning, forecasting, project allocation, and utilization management.

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• Optimize resource deployment to maximize productivity while maintaining quality standards.

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• Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence

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• Develop scalable delivery frameworks, SOPs, and best practices.

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• Improve throughput and turnaround times through Lean operational practices.

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• Standardize planning and execution methodologies across teams.

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Digital & Automation Adoption

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• Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows. • Drive technology adoption to improve productivity, quality, and delivery speed.

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• Identify opportunities for workflow digitization and process simplification.

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2. Quality Excellence & Continuous Improvement (30%) Build a Quality-First Culture

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• Transform quality from an inspection function into an organizational mindset.

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• Ensure quality ownership remains within delivery teams and not solely with QC functions.

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• Promote prevention-based quality practices across all programs.

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Quality Management Framework.

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• Strengthen and continuously improve Quality Management Systems (QMS).

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• Define quality standards, review mechanisms, and process controls.

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• Ensure adherence to internal and client-specific quality requirements.

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Root Cause Analysis & Corrective Actions

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• Institutionalize RCA methodologies to eliminate recurring issues.

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• Drive continuous improvement initiatives using data and quality metrics.

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• Create closed-loop feedback systems between production, QC, and customer teams.

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Quality Performance Management Monitor and report:

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• First-Time-Right (FTR)

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• Rework %

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• Defect rates

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• Client escalations.

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• Customer satisfaction metrics

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3. Productivity & Profitability Management (20%) Productivity Leadership

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• Establish productivity baselines and improvement targets across business units.

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• Develop measurement systems for output, efficiency, and utilization.

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• Drive continuous productivity improvements through process optimization and workforce capability enhancement.

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Operational Efficiency.

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• Identify and eliminate process waste, delays, and effort leakages.

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• Improve delivery margins through effective utilization and workflow optimization.

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• Leverage automation and standardization to increase overall throughput.

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Performance Analytics

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• Implement dashboards and KPI reviews for operational decision-making.

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• Conduct regular performance reviews with managers and team leaders.

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• Use predictive analytics for forecasting workload, capacity, and delivery performance.

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4. Client Success & Business Growth (10%) Strategic Client Partnership

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• Develop strong relationships with key clients across the US and UK markets.

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• Understand client business objectives and align delivery strategies accordingly.

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• Act as a trusted operational advisor for delivery and quality improvement initiatives.

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Account Growth Support

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• Partner with Sales and Account Management teams to support account expansion.

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• Improve customer retention through consistent delivery performance and service excellence.

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• Identify opportunities for additional services, efficiencies, and value creation.

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Governance & Communication

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• Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).

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• Present delivery, productivity, quality, and growth metrics to clients and leadership teams.

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• Ensure transparent communication of risks, actions, and improvement plans.

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5. People Leadership & Organization Development (5%)

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High-Performance Culture

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• Build a culture of accountability, ownership, discipline, and customer focus.

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• Establish clear performance expectations linked to delivery, productivity, and quality outcomes.

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• Drive recognition and performance management programs.

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Leadership Development

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• Coach and mentor General Leads, Team Leads, and future managers.

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• Build leadership succession pipelines for organizational growth.

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• Develop capabilities aligned with future Delivery Head requirements.

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Candidate Profile

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Experience

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• 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.

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• Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.

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• Proven track record of improving delivery performance, productivity, and customer satisfaction.

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Quality & Process Excellence

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• Strong exposure to Quality Management Systems (QMS).

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• Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.

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• Experience building or leading a Quality Center of Excellence (COE)



is highly desirable.

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Commercial & Operational Acumen

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• Strong understanding of utilization, productivity, project profitability, and operational metrics.

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• Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms.

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• Expertise in dashboard reporting and data-driven decision-making. Client Management

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• Experience working with international clients, particularly in US and UK markets.

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• Demonstrated success managing strategic client relationships and governance programs.

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Leadership Competencies.

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• Results-oriented and execution-focused.

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• Robust problem-solving and decision-making capabilities.

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• High accountability and ownership mindset.

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• Ability to influence stakeholders and lead organizational change.

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• Strong communication and team development skills.

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Success Progression:

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Phase 1: Delivery Stabilization

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• Improve On-Time Delivery performance.

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• Strengthen Quality COE processes.

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• Increase First-Time-Right (FTR) metrics.

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• Improve resource utilization and delivery governance.

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Phase 2: Productivity & Growth Acceleration

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• Drive measurable productivity improvements.

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• Reduce operational leakages and rework.

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• Embed automation and AI-driven workflows.

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• Support account expansion through exceptional delivery performance.

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Phase 3: Enterprise Delivery Leadership

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• Lead multiple delivery functions and business units.

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• Own delivery, quality, productivity, and customer success at a broader organizational level.

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• Contribute to strategic planning, capacity expansion, and organizational growth initiatives. • Demonstrate readiness for owing Operations responsibilities.

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Success Definition for the Role A successful Operations Manager at Indovance consistently delivers:

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• On-Time Delivery Excellence

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• Best-in-Class Productivity & Utilization

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• Superior Quality & Customer Satisfaction

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• Scalable Business Growth Through Operational Excellence

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About Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation. Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website - https://www.indovance.com/.

📌 Operations Manager - Delivery Excellence (Pune)
🏢 Indovance
📍 Pune