Job Title: Target Operating Model Lead - Operational Risk

Contract Duration: 1.5 months

Shift Coverage: 2 to 11 pm IST

Job mode :- Remote

Summary: We are seeking a senior, hands-on Target Operating Model professional to assess the current

Operational Risk organization, design the future-state operating model, and develop a driver-based organization and staffing estimate. The consultant should be able to independently lead stakeholder discussions, perform detailed analysis, and develop practical and defensible deliverables within a short-

term engagement.

Responsibilities:

- Analyze existing roles, skills, staffing levels, organizational layers and spans of control across

Operations risk functions

- Inventory high-level responsibilities and risk activities performed across the first and second lines of defense within operations
- Interview select operations risk leaders and team members to understand priorities, workload and effort of existing functions and select activities to inform current operating patterns
- Assess how staffing capacity is allocated across ad hoc and recurring responsibilities (incl.

overlap / duplicative efforts)
- Establish top-down business and risk outcomes for Operations
- Define the critical activities required to deliver each targeted outcome
- Establish first-line and second-line ownership and accountability across Operations and

Operational Risk

- Map decision rights, responsibilities, escalation paths and handoffs across the lines of defense
- Define the skills, capabilities and experience required to deliver each outcome effectively
- Translate targeted outcomes, responsibilities and capabilities into future-state organizational design requirements
- Translate target risk outcomes and responsibilities into role-based activities and workload drivers
- Define measurable sizing drivers based on processes, teams, risks, controls, issues and oversight requirements




- Develop an estimation model that converts workload drivers into capacity requirements by role and function

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Allocate target capacity across priority risk activities and expected outcomes for the first and second lines of defense.

Expected Outcomes:

- Explicit view of current organizational structure, staffing deployment, workload and capability mix
- Identified opportunities to eliminate duplication, clarify ownership and rebalance capacity toward priority outcomes
- Clearly defined business and risk outcomes that anchor the future-state operating model
- Clear first- and second-line accountability, decision rights and handoffs for delivering each outcome
- Defined organizational and capability requirements to inform the target structure, roles and staffing model
- Transparent, driver-based estimation model linking capacity requirements to target risk outcomes

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Outcome-aligned capacity allocation that addresses coverage gaps, duplication and priority risk areas

Must Have Skills:

- 10+ years of experience in management consulting, business transformation, organization design, Operational Risk, or related areas.
- At least 5 years of hands-on experience designing Target Operating Models.
- Demonstrated experience conducting current state assessments and developing future state operating models.
- 5+ years of strong organization-design experience, covering organizational structures, roles,

layers, spans of control, governance, and capability requirements.
- 5+ years of proven workforce and capacity modelling experience, including workload drivers,

activity volumes, effort assumptions, utilization, role-based demand, and FTE estimation.
- Strong understanding of Operational Risk and first-line and second-line responsibilities.
- Experience defining accountability models, decision rights, governance structures, escalation paths, responsibilities, and organizational handoffs.
- Strong stakeholder-interviewing and workshop facilitation skills, including experience working with senior risk and operations leaders.

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Ability to work independently and deliver within a compressed engagement timeline.

📌 Target Operating Model Lead - Operational Risk (Contract) (Gurugram)
🏢 Highspring India
📍 Gurugram