Role Description

This is a full-time, in office Support Associate role based in Vadodara.

The Support

Associate will provide day-to-day operational support to UK and European business units, including processing documentation, updating records, and maintaining accurate data in internal systems. The role involves responding to internal and external queries, coordinating with cross-functional teams, and escalating issues where appropriate to ensure timely resolution.

The Support

Associate will follow established procedures, adhere to compliance and quality standards, and contribute to service level targets.

Key Responsibilities

- Ensure full compliance with PIB Group, FCA, GDPR and Delegated Authority rules.
- Log and maintain accurate claim and customer records, including FNOL and updates.
- Handle all routine admin tasks to support the UK team and wider business.
- Request, chase and collate required documents from customers and third parties.
- Identify and escalate potential fraud, complaints, errors and breaches promptly.
- Meet KPIs and QA standards; act on feedback to prevent customer impact.




- Collaborate with UK teams and other PIB Back Office departments to resolve queries.
- Use systems effectively, suggest process improvements and support migrations/transfers.
- Build strong working relationships and take ownership of workload and development.

Qualifications

- Ability to work effectively in a support-focused environment, collaborating with support workers and colleagues across teams.
- Undergraduate degree in any discipline, or equivalent practical experience in an administrative or back-office role.
- Awareness of safeguarding principles and a commitment to handling information with discretion, integrity, and confidentiality.
- Basic technical support capabilities, including comfort with business software or workflow tools, and troubleshooting routine issues.
- Proficiency in English (written and verbal); additional language skills are an advantage.
- Good analytical and problem-solving skills, with the ability to follow defined processes accurately.
- Willingness to work in a structured, process-driven environment and adapt to changing business needs.

📌 Support Associate (Vadodara)
🏢 PIB Group India
📍 Vadodara