Job Description
About the Company
n
We are looking for an experienced and people-oriented Operations Manager to manage day-to-day operations of a high-footfall experience centre/public-facing environment. The ideal candidate should have strong leadership skills, excellent people-handling abilities, and the confidence to manage sensitive and energetic situations involving employees, clients, VIPs, and visitors.
n
About the Role
n
The role requires someone who can ensure operational excellence while maintaining high standards of customer experience, safety, hospitality, and service delivery.
n
Responsibilities
n
n
- Manage end-to-end daily operations of the experience centre and ensure smooth service delivery.
n
- Lead, guide, and motivate the operations team to achieve service and operational standards.
n
- Demonstrate exceptional people handling and emotional intelligence while managing employees, visitors, clients, and stakeholders.
n
- Handle VIP visits, special events, high-footfall periods, and public-facing activities with professionalism.
n
- Manage socio-politically sensitive situations with maturity, discretion, and sound judgement.
n
- Coordinate with clients, internal teams, vendors, and other stakeholders for seamless operations.
n
- Ensure adherence to SOPs, safety standards, hygiene, security, and statutory requirements.
n
- Monitor manpower deployment, attendance, productivity, grooming, and overall team performance.
n
- Identify operational challenges and implement timely corrective actions.
n
- Maintain high attention to detail across visitor experience,
facility presentation, and service delivery.
n
- Prepare operational reports, MIS, and regular updates for management and the client.
n
- Support exhibitions, events, launches, and other high-footfall activities.
n
- Ensure the experience centre consistently delivers a premium visitor experience.
n
n
Qualifications
n
n
- Postgraduate qualification in Hospitality, Communications, Tourism, Event Management, or a related field.
n
- Relevant experience in hospitality operations, experience centres, museums, large-format exhibitions, visitor attractions, or high-footfall public spaces.
n
- Prior experience in VIP handling and stakeholder management will be preferred.
n
n
Required Skills
n
n
- Strong leadership and team management skills.
n
- Exceptional people-handling abilities and high emotional intelligence.
n
- Ability to work effectively in sensitive, high-pressure, and dynamic environments.
n
- Excellent attention to detail and problem-solving ability.
n
- Strong verbal and written communication skills.
n
- Fluency in Hindi, Marathi, and English is required.
n
- Ability to manage multiple priorities while maintaining service quality and operational discipline.
n
n
Preferred Skills
n
n
- People & Team Leadership
n
- Emotional Intelligence
n
- Stakeholder Management
n
- VIP & Guest Management
n
- Crisis & Conflict Management
n
- Operational Excellence
n
- Attention to Detail
n
- Communication Skills
n
- Problem Solving
n
- Customer/Visitor Experience
n
- Event & High-Footfall Management
n
📌 Operations Manager (Mumbai)
🏢 Sodexo
📍 Mumbai