Location: Raj Nagar Extension, Ghaziabad, Uttar Pradesh, India
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Role: Assistant Relationship Manager (ARM)
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Employment Type: Full-Time (On-Site)
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Diya Greencity Private Limited is looking for a highly motivated and customer-focused Relationship Manager (ARM) to join our team for our affordable group housing project – Diya Greencity.
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This project is developed under the affordable housing policy of Awas Bandhu, U.P. Housing & Development Board, Uttar Pradesh Government, offering a great career growth opportunity for individuals looking to establish themselves in the real estate and housing sector.
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Key Responsibilities:
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Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
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Build and maintain strong relationships with customers, ensuring high satisfaction levels.
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Assist in the home-buying process, guiding customers through documentation and post-sales support.
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Collaborate with sales, CRM, and legal teams to streamline customer communication.
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Track customer interactions using CRM software and maintain detailed records.
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Address and resolve customer complaints efficiently while ensuring a positive customer experience.
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Analyze customer feedback and provide insights for service improvement.
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Ensure compliance with company policies, legal regulations,
and industry best practices.
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Work closely with the management team to enhance overall customer engagement and retention.
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Qualifications & Skills:
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Bachelor's degree in Business Administration, Marketing, or a related field.
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5+ years of experience in customer relationship management, preferably in real estate or housing projects.
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Robust interpersonal and negotiation skills to build and maintain customer relationships.
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Excellent verbal and written communication skills in English and Hindi.
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Proficiency in CRM software and Microsoft Office tools.
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Analytical mindset with the ability to interpret customer data and market trends.
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Ability to work under pressure, handle multiple tasks, and meet deadlines.
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Flexibility to work on weekends or extended hours if required.