My True Match is India's first pre-marital compatibility, verification, and due diligence platform designed to help individuals and families make informed marriage decisions. Through psychologist-led compatibility assessments, background verification services, and expert horoscope analysis, we bring trust, transparency, and compatibility to the matrimonial journey.
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Job Summary
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We are seeking a Customer Support Specialist to deliver exceptional customer experiences and assist clients throughout their journey with My True Match. This is a full-time onsite role based in North Bengaluru, where you will work closely with cross-functional teams to ensure seamless customer support and service delivery.
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Key Responsibilities
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- Handle customer inquiries through phone, WhatsApp, email, and chat.
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- Guide customers through onboarding and service processes.
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- Explain platform services, assessments, and report timelines.
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- Follow up with prospective and existing customers.
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- Resolve customer concerns professionally and efficiently.
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- Maintain accurate customer records and communication logs.
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- Coordinate with internal teams to ensure smooth service delivery.
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- Collect customer feedback and help improve customer experience.
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- Build positive relationships with customers and maintain high satisfaction levels.
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Requirements
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- Bachelor's degree in any discipline.
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- 0–3 years of experience in customer support, customer service, telecalling, or client relations.
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- Excellent communication skills in English and local languages.
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- Comfortable working in a rapid-paced onsite environment.
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- Experience in matrimony, counseling, relationship services, or wellness industries is a plus.
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Work Model
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Full-time onsite role.
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Based in North Bengaluru, Karnataka.
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Collaborative office environment with opportunities to work closely with cross-functional teams.
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Why Join Us?
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Become part of an exciting startup.
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Competitive salary and performance incentives.
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Collaborative and supportive office culture.
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Growth and learning opportunities.
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Purpose-driven team environment.
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Work Location: Onsite – North Bangalore
📌 Executive - Customer Experience (Bengaluru)
🏢 My True Match (P
📍 Bengaluru
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