Job Description

Job Title: Language Interpreter – English + Punjabi

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Department: Customer Support / Language Services

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Location: Noida, Uttar Pradesh, India.

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Job Type: Full-time

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Shift: US Shift (Rotational) PST Time

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Job Summary

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We are looking for enthusiastic and motivated fresh graduates who are fluent in English and Punjabi and are interested in building a career in language interpretation and customer support. This is an excellent opportunity to work with U.S.-based clients in a professional and multicultural environment.

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As a Language Interpreter, you will facilitate communication between English-speaking representatives and Punjabi-speaking customers through real-time interpretation. Comprehensive training will be provided to help you understand interpretation techniques, client processes, and quality standards.

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Key Responsibilities

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- Provide accurate and real-time interpretation between English and Punjabi during customer interactions.
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- Facilitate effective communication between U.S.-based clients and Punjabi-speaking customers.
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- Accurately interpret conversations without adding, omitting, or altering information.
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- Maintain confidentiality while handling customer information and sensitive conversations.
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- Preserve the tone, intent, and cultural context of the conversation during interpretation.
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- Follow company policies, quality standards, and client-specific guidelines.
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- Participate in training sessions, quality reviews, and coaching programs to continuously improve performance.
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- Develop knowledge of interpretation best practices, industry terminology, and cultural nuances.
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- Work collaboratively with Team Leads and Quality teams to ensure a high level of customer satisfaction.
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Required Skills & Qualifications

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- Excellent verbal communication skills in English and Punjabi.
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- Strong listening, comprehension,



and interpersonal skills.
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- Good memory retention and the ability to understand and relay information accurately.
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- Ability to remain calm, professional, and customer-focused during conversations.
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- Basic computer proficiency and familiarity with MS Office and internet applications.
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- Willingness to work night shifts aligned with U.S. time zones.
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- A positive attitude, eagerness to learn, and adaptability in a fast-paced work environment.
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Educational Qualifications

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- Bachelor‘s degree in any discipline (Fresh graduates are encouraged to apply).
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- Language certification or formal training in interpretation will be an added advantage but is not mandatory.
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Work Environment

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- Night shift supporting PST (U.S. time zones).
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- Work-from-office (Noida).
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- Use of headsets, interpretation software, CRM tools, and secure communication systems.
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- Structured training and ongoing learning opportunities.
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Preferred Candidate Profile

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- Fresh graduates with excellent English and Punjabi communication skills.
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- Candidates passionate about languages, communication, and customer service.
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- Quick learners with strong attention to detail.
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- Ability to handle conversations professionally while maintaining confidentiality.
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- Flexible and willing to work in a agile, process-driven environment.
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- Prior internship, BPO, customer service, or language-related experience is a plus but not required.
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Compensation & Benefits

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- Market-competitive salary based on language proficiency and interview performance.
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- Comprehensive training and career development opportunities.
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- Standard employee benefits as per company policy.
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- Opportunity to work with international clients and build a career in language services.
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Think global. Think BIG.

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Visit us: https://biglanguage.com

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Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

📌 Language Interpreter - English + Punjabi (Noida)
🏢 BIG Language Solutions
📍 Noida