We are looking for a sharp, proactive and high-ownership professional to join the Gold Category team.
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The role will work closely with stores and cross-functional teams to drive Gold category
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execution, solve business and operational challenges, and ensure seamless implementation
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of Gold processes across the retail network. The role will also contribute to merchandising
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and broader category initiatives.
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Key Responsibilities
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● Own day-to-day Gold-related store queries and escalations, including product, pricing, discount and process-related issues.
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● Handle complex Gold category related cases and take appropriate decisions within defined policies and processes.
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● Act as the key POC for stores and coordinate with cross-functional teams to drive issues to closure.
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● Track open issues and ensure timely resolution, with minimal escalation to the Category Lead.
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● Identify recurring issues and work towards improving processes, SOPs and overall store experience.
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● Support the Category Lead on merchandising,
category initiatives and business projects as required.
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What We’re Looking For
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● 1+ years of experience preferred in Retail, Business Operations, Category Management, D2C or a similar role.
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● Sharp, proactive and resourceful, with a strong bias for action and a high sense of ownership.
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● Confident and street-smart, with the ability to navigate people and situations to get things done.
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● Robust problem-solving, decision-making and stakeholder management skills.
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● A hustler who takes initiative, follows through and is comfortable working independently in a fast-paced environment.
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● Curious and eager to learn, with the ability to quickly understand new concepts, processes and business problems.
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● Strong working knowledge of Excel/Google Sheets; proficiency in using AI tools is a plus. Prior experience in jewellery, retail, store operations, business operations or category management is preferred.
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📌 Senior Associate (Bengaluru)
🏢 GIVA
📍 Bengaluru
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