Job Description

We are Hiring Freshers for Customer Experience Associate

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About the Company

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Pickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a strong customer satisfaction score, we continue to set benchmarks in the travel industry.

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Role Summary

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We are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel.

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Key Responsibilities

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- Act as the primary point of contact for customers during their travel
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- Proactively engage with customers to ensure expectations are met
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- Identify, address, and resolve issues in a timely and effective manner
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- Provide accurate destination information and relevant recommendations
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- Handle emergency situations with professionalism and prompt action
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- Monitor customer feedback and drive improvements in satisfaction
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- Coordinate with internal teams to ensure smooth execution of travel plans
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- Support travel logistics including transport, accommodation, and activities
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Candidate Profile

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- Strong communication and interpersonal skills
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- Effective problem-solving abilities with composure under pressure
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- Ability to assess situations quickly and respond appropriately
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- Adaptable and comfortable working in a fast-paced environment
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- Collaborative team player
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- Willingness to work in rotational shifts, including night shifts
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Work Schedule

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- 6-day work per week
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- Rotational shifts and weekly offs
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- Location: chennai
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Compensation & Benefits

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- Exposure to a dynamic, high-growth work environment
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- Medical insurance coverage of ₹3L (including dependents)
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- Shift-based allowances
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Interested candidates can apply here

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Email: [email protected]

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Contact: (phone hidden)

📌 Customer Experience Associate (Tamil Nadu)
🏢 Pickyourtrail
📍 Tamil Nadu